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For Companies At a Glance
- Tasks: Lead a dynamic casino environment, ensuring exceptional customer experiences and team performance.
- Company: Join one of the UK's largest and most successful gaming groups.
- Benefits: Enjoy a competitive salary, car allowance, bonuses, private medical care, and 33 days holiday.
- Why this job: Be part of an exciting, fast-paced industry with opportunities for creativity and innovation.
- Qualifications: Proven leadership in high-volume retail or hospitality; strong commercial results and change management skills.
- Other info: Relocation required; work permit may be needed for non-passport holders.
The predicted salary is between 39600 - 66000 £ per year.
We are looking for a Designate General Manager to join one of the largest and most successful gaming groups within the UK. As a Designate General Manager, you will be supported through a comprehensive training and induction programme, and once ready will take up the role of General Manager within one of their Casinos throughout the UK. As such you must be able to relocate to any Casino in the country after being trained in a Casino close to your current base location.
We are very keen to hear from candidates who have a proven track record as a leader within a high-volume superstore/large format retail store, or a leading leisure or hospitality business, and who enjoys the variety and excitement of working within the fast-paced environment of a 24hr gaming and entertainment business. Every Casino is a prestigious leisure destination with bars, restaurants, and a wide range of entertainment options.
As a General Manager your responsibilities will include:
- Ensure that the casino culture instils responsible gambling at its heart.
- Creating amazing experiences for the customers on every visit, establishing the venue as the destination of choice.
- Building and promoting an inclusive, trusting, and high-performance culture.
- Coaching, mentoring and inspiring your team to maximise their potential.
- Proactively review customer insights data and key drivers of engagement.
- Implement a proactive sales strategy to continue to drive revenue growth across F&B, Gaming, & Entertainment.
- Create innovative experiences and events across all customer segments.
- Be fully accountable for health and safety, operational compliance and industry best practice.
Interested candidates must also be able to demonstrate the following attributes in full:
- Have a proven track record delivering exceptional commercial results in a significant service driven business.
- Be comfortable driving change and positively influencing at every level within the business.
- Be a creative thinker who constantly looks for improvement and innovation across your P&L.
You will be brought into the business as a designate on a salary of 55K plus a 5.6k car allowance. As a GM you will also be able to participate in venue generated tips. Driven through your leading of the venue performance, there is also an opportunity to earn a substantial bonus of up to 30% of the basic salary. Other significant benefits also include private medical care, a company pension contribution of up to 10%, life assurance and 33 days holidays. You will also be eligible to receive a relocation package if necessary when placed in a permanent GM position. Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit.
General Manager - Casinos employer: JR United Kingdom
Contact Detail:
JR United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager - Casinos
✨Tip Number 1
Familiarise yourself with the gaming and entertainment industry in the UK. Understanding the current trends, customer preferences, and regulatory environment will help you stand out during interviews and discussions.
✨Tip Number 2
Network with professionals in the casino and hospitality sectors. Attend industry events or join relevant online forums to connect with current General Managers or leaders in similar roles. This can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss your leadership style and how you've successfully managed teams in high-pressure environments. Be ready to share specific examples of how you've driven change and improved performance in previous roles.
✨Tip Number 4
Research the specific casinos within the group and understand their unique offerings and challenges. Tailoring your approach to demonstrate how you can enhance their specific operations will show your commitment and suitability for the role.
We think you need these skills to ace General Manager - Casinos
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your leadership experience in high-volume retail or hospitality settings. Use specific examples that demonstrate your ability to drive commercial results and manage teams effectively.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the gaming and entertainment industry. Mention your willingness to relocate and how your skills align with the responsibilities of a General Manager, particularly in creating exceptional customer experiences.
Showcase Relevant Achievements: Include quantifiable achievements in your application that reflect your success in previous roles. For instance, mention any revenue growth you have driven or innovative strategies you implemented that improved customer engagement.
Prepare for Interviews: Anticipate questions related to change management and team development. Be ready to discuss how you would instil a culture of responsible gambling and create an inclusive environment within the casino.
How to prepare for a job interview at JR United Kingdom
✨Showcase Your Leadership Experience
Make sure to highlight your previous leadership roles, especially in high-volume retail or hospitality settings. Share specific examples of how you've successfully managed teams and driven performance in fast-paced environments.
✨Demonstrate Your Understanding of Responsible Gambling
Since the role emphasises responsible gambling, be prepared to discuss how you would instil this culture within the casino. Share any relevant experiences or ideas on promoting responsible gaming practices.
✨Prepare for Change Management Questions
Expect questions about how you've driven change in past roles. Be ready to provide examples of how you've positively influenced teams and implemented new strategies to improve business outcomes.
✨Emphasise Customer Experience Innovation
Discuss your creative ideas for enhancing customer experiences in a casino setting. Think about innovative events or promotions that could attract diverse customer segments and drive engagement.
