Front Office Receptionist

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Front Office Receptionist, Warrington, Cheshire

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Client:

TechServe

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

4

Posted:

04.06.2025

Expiry Date:

19.07.2025

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Job Description:

Job Summary

The Concierge acts as the heart of the workplace, providing personalized service to team members and visitors alike. The individual in this role creates a positive, service-oriented environment, acting as the first point of engagement with visitors and team members. The Concierge provides day-to-day oversight and direction for the Client, guiding task priorities to align with Host strategy and customer priorities.

Essential Roles and Responsibilities

· Provides personal services to employees and guests such as transportation & travel arrangements, office wayfinding, lobby appearance management, visitor volume tracking & reporting, reception services, visitor refreshments, campus tours, meal & activity reservations, guest administrative support (meeting materials, shipping, laundry & dry cleaning, gift & package orders), and other services as needed.

· Demonstrates leadership and customer service, reflecting a warm, friendly, professional greeting to all. Develops training sessions on customer service, handling difficult situations, attention to detail, etc.

· Conducts business professionally and proficiently. Coordinates with building owners and reps for special events such as charity events, pop-up stores, and special services.

· Maintains records and logs of service requests and completion status.

· Ensures responses comply with company policies and procedures.

· Ensures customer satisfaction with the concierge team\’s service.

· Develops a file of services including transportation, accommodations, referrals, and local businesses.

· Acts as a point-of-contact for the facilities team as a representative of the Concierge team.

· Follows security and emergency procedures, responds calmly in emergencies, and makes appropriate notifications.

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