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- Tasks: Assist customers with technical issues via phone and email, ensuring satisfaction.
- Company: Join a leading telecoms company in Reading, known for innovation and customer care.
- Benefits: Enjoy flexible working options and a supportive team environment.
- Why this job: Be part of a dynamic team that values your input and offers growth opportunities.
- Qualifications: Fluent French speaker with customer service experience; tech-savvy skills are a plus.
- Other info: Opportunity to work with cutting-edge SaaS products and develop your technical expertise.
The predicted salary is between 28800 - 43200 £ per year.
A large telecoms company in Reading is seeking a French-speaking customer services advisor. You will be assisting customers on a daily basis through troubleshooting issues related to hardware or installations as well as our mobile/web platforms and keeping customers updated via phone & email of progress.
Essential job functions:
- Become a technical expert on the SaaS platform
- Serve as a Technical Customer Support professional dealing with technical matters related to SaaS (Software as a Service) products and solutions;
- Handle incoming customer requests, both from external and internal calls & emails, by raising and managing cases with end-to-end accountability
- Investigating & troubleshooting, analysing, finding resolution, validating, escalating and communicating with related stakeholders
The ideal candidate is a Customer Support professional with good technical skills and a clear understanding of what drives customer satisfaction. The technical professional we are looking for should have well-developed skills listed below:
- Experience in a customer-facing role (mandatory);
- Experience with SaaS (Software as a Service) solutions is a plus (not mandatory);
- Experience with CRM & ERP systems - Salesforce and SAP would be preferred (not mandatory);
- Strong communication and listening skills (FLUENT FRENCH IS ESSENTIAL)
If you are interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn’t quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
French Speaking Customer Service Advisor employer: JR United Kingdom
Contact Detail:
JR United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land French Speaking Customer Service Advisor
✨Tip Number 1
Brush up on your technical knowledge related to SaaS platforms. Familiarise yourself with common issues customers face and how to troubleshoot them effectively, as this will help you stand out during the interview.
✨Tip Number 2
Practice your French communication skills, especially in a customer service context. Being fluent is essential, so consider role-playing scenarios where you assist customers in French to build confidence.
✨Tip Number 3
Research the telecoms industry and the specific company you're applying to. Understanding their products and services will allow you to engage more meaningfully during interviews and demonstrate your genuine interest.
✨Tip Number 4
Network with current or former employees of the company on platforms like LinkedIn. They can provide insights into the company culture and the role, which can be invaluable for tailoring your approach.
We think you need these skills to ace French Speaking Customer Service Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements. Highlight your experience in customer service and any technical skills that relate to SaaS platforms.
Tailor Your CV: Make sure your CV reflects your relevant experience, especially in customer-facing roles. Emphasise your fluency in French and any technical skills you possess, such as familiarity with CRM or ERP systems.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to troubleshoot technical issues. Mention specific examples of how you've successfully assisted customers in the past.
Proofread Your Application: Before submitting, double-check your CV and cover letter for any spelling or grammatical errors. A polished application demonstrates attention to detail and professionalism.
How to prepare for a job interview at JR United Kingdom
✨Brush Up on Your French
Since fluency in French is essential for this role, make sure to practice your language skills. Prepare to answer common interview questions in French and be ready to demonstrate your ability to communicate effectively with customers.
✨Understand the SaaS Landscape
Familiarise yourself with Software as a Service (SaaS) products and solutions. Knowing how they work and their benefits will help you answer technical questions confidently and show that you're proactive about understanding the industry.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've successfully resolved customer issues. Highlight your problem-solving abilities and how you ensure customer satisfaction, as these are key aspects of the role.
✨Research the Company
Take some time to learn about the telecoms company and its services. Understanding their products and customer base will allow you to tailor your responses and demonstrate your genuine interest in the position.
