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- Tasks: Assist customers with technical issues via phone and email, ensuring satisfaction.
- Company: Join a leading telecoms company in Reading, known for innovation and customer care.
- Benefits: Enjoy flexible working options and a supportive team environment.
- Why this job: Be part of a dynamic team, enhance your tech skills, and make a real impact.
- Qualifications: Fluent French required; customer service experience preferred; tech-savvy individuals welcome.
- Other info: Opportunity for career growth in a fast-paced industry.
The predicted salary is between 28800 - 43200 £ per year.
A large telecoms company in Reading is seeking a French-speaking customer services advisor. You will be assisting customers on a daily basis through troubleshooting issues related to hardware or installations as well as our mobile/web platforms and keeping customers updated via phone & email of progress.
Essential job functions:
- Become a technical expert on the SaaS platform
- Serve as Technical Customer Support professional dealing with technical matters related to SaaS (Software as a Service) products and solutions;
- Handle incoming customer requests, both from external and internal calls & emails, by raising and managing cases with end-to-end accountability
- Investigating & troubleshooting, analysing, finding resolution, validating, escalating and communicating with related stakeholders
The ideal candidate is a Customer Support professional with good technical skills and a clear understanding of what drives customer satisfaction. The technical professional we are looking for should have well-developed skills listed below:
- Experience in a customer-facing role (mandatory);
- Experience with SaaS (Software as a Service) solutions is a plus (not mandatory);
- Experience with CRM & ERP systems - Salesforce and SAP would be preferred (not mandatory);
- Strong communication and listening skills (FLUENT FRENCH IS ESSENTIAL)
If you’re interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn’t quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
French Speaking Customer Service Advisor employer: JR United Kingdom
Contact Detail:
JR United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land French Speaking Customer Service Advisor
✨Tip Number 1
Brush up on your technical knowledge related to SaaS platforms. Familiarise yourself with common issues and troubleshooting techniques, as this will help you stand out during the interview process.
✨Tip Number 2
Practice your French communication skills, especially in a customer service context. Being fluent is essential, so consider role-playing scenarios where you assist customers in French to build confidence.
✨Tip Number 3
Research the telecoms industry and the specific company you're applying to. Understanding their products and services will allow you to answer questions more effectively and demonstrate your genuine interest.
✨Tip Number 4
Network with current or former employees of the company on platforms like LinkedIn. They can provide insights into the company culture and the role, which can be invaluable during your application process.
We think you need these skills to ace French Speaking Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience, especially in technical roles. Emphasise any experience you have with SaaS products and your fluency in French.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your technical skills. Mention specific examples of how you've resolved customer issues in the past, particularly in a tech environment.
Highlight Relevant Skills: In your application, clearly outline your communication skills and any experience with CRM or ERP systems like Salesforce or SAP. This will demonstrate your readiness for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter to ensure there are no spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at JR United Kingdom
✨Brush Up on Your French
Since fluency in French is essential for this role, make sure to practice your language skills. Prepare to answer questions and engage in conversation in French during the interview to demonstrate your proficiency.
✨Understand the SaaS Landscape
Familiarise yourself with Software as a Service (SaaS) products and solutions. Being able to discuss how these platforms work and their benefits will show your technical expertise and understanding of the industry.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that highlight your customer service abilities. Focus on situations where you successfully resolved issues or improved customer satisfaction, as this is crucial for the role.
✨Research the Company
Take some time to learn about the telecoms company and its services. Understanding their products and customer base will help you tailor your answers and show genuine interest in the position.
