Fine Jewellery Manager

Social network you want to login/join with: Our client, is seeking an experienced and driven Fine Jewellery Manager to lead the commercial and operational performance of a key location, within a prestigious retail environment. This role offers the opportunity to play a pivotal role in developing the fine jewellery and watches category. The successful candidate will demonstrate strong leadership, in-depth knowledge of luxury retail, and an unwavering focus on delivering world-class customer experiences. Key Responsibilities Drive overall sales performance and client engagement within the department. Implement tailored in-store client experiences and events to attract and retain high-value customers. Lead CRM initiatives, new client acquisition strategies, and customer retention efforts. Participate in high-end networking events and track business development outcomes. Mentor and support team members in client development and relationship-building. Ensure premium visual merchandising standards are maintained. Work closely with product and planning teams to manage inventory and product availability. Monitor key lines and ensure top-performing products are consistently replenished. Operational Excellence Maintain full understanding of back-office procedures, including reporting, store operations, and loss prevention. Control shrinkage and oversee stock audit processes. Adhere to company policies around cash handling, authorisations, and internal compliance protocols. Team Management & Development Recruit, train, and manage a team of high-performing sales associates and specialists. Conduct regular performance reviews and identify team members for development. Motivate and inspire the team through daily briefings and goal-setting. Store Standards & Compliance Uphold exceptional standards of presentation, grooming, and customer service across the team. Ensure full compliance with health & safety policies, store procedures, and operational best practices. Participate in stock takes and out-of-hours business activities when required. Ideal Candidate Profile Minimum 7 years’ experience in luxury retail, preferably with a focus on fine jewellery and/or watches. Proven ability to lead a high-performing team and exceed sales targets. Strong clienteling skills and experience managing VIP or HNW customer relationships. Excellent communication, leadership, and business acumen. Highly organised with a detail-oriented mindset and a polished, professional appearance. If you are a commercially minded leader with a passion for luxury and expertise in fine jewellery or watches, we would be delighted to hear from you. #J-18808-Ljbffr