Field Collections Agent

Job Title: Field Collections Agent

Overview

Join Orbit Credit Services as a Field Collections Agent and enjoy a flexible, outdoor role that helps customers achieve financial health. This position involves visiting customers within a 90-minute radius of your home in Stockport or South Manchester, supporting them with their arrears and offering solutions to improve their financial situation.

Salary & Bonus

Starting salary from £27,965, with potential increases. Earn an additional £4,200 p.a. car allowance and fuel card. Our uncapped monthly bonus structure can boost your earnings to up to £35,765.

Shifts

• Operating hours: 8am – 8pm Monday to Friday, 9am – 1pm Saturday
• 40-hour workweek, with at least 10 hours during peak hours (Monday to Friday 4pm – 8pm, Saturday 9am – 1pm)

Role Responsibilities

• Visiting customers at their homes to support their financial recovery
• Handling water accounts and regulated reconnect visits
• Resolving customer accounts personally, including taking payments and setting up repayment plans
• Educating customers on payment consequences
• Using provided iPads to update customer accounts

Benefits

• 31 days holiday including bank holidays and December shutdown
• Company benefits, Employee Assistance Programme, Medicash
• Comprehensive induction and ongoing support

Minimum Requirements

• Clear criminal record
• No CCJs or IVAs in the last 6 years
• Own vehicle with six points or less on license, business insurance required
• Technologically proficient and able to work independently

Note: All candidates must pass credit and criminal background checks. Candidates with CCJs, IVAs, or Bankruptcy on their credit files, or without full right to work in the UK, cannot proceed to interview.

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