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- Tasks: Support trading workflows and troubleshoot issues in a fast-paced environment.
- Company: Join a leading global investment bank with a strong reputation in finance.
- Benefits: Enjoy flexible hours, on-site work, and opportunities for international travel.
- Why this job: Be part of a dynamic team, directly impacting trading operations and client success.
- Qualifications: Experience in equity trade support and knowledge of Fidessa systems required.
- Other info: Occasional data centre visits and a chance to work with cutting-edge technology.
The predicted salary is between 48000 - 72000 £ per year.
Location: London (3 Days on-site per week)
Our client, a leading global investment bank, is looking for an experienced Application Support Analyst to join their Front Office Technology team in London. You’ll be embedded within the equities business, working directly with traders, middle office, and technology teams across the full trading lifecycle.
What you’ll do:
- Provide daily support for trading and post-trade workflows, particularly around booking, allocations, and commission issues.
- Support and troubleshoot workflows in Fidessa CTAC, CTM, FIX, and internal trading systems.
- Assist with onboarding new clients, building reports, and managing enhancement requests.
- Become the go-to person for booking/allocation and settlement processes.
- Own incidents through to resolution, contribute to UAT, and support global releases.
What you’ll bring:
- Strong experience in equity trade support (cash, ETFs, swaps, etc.).
- Hands-on knowledge of Fidessa CTAC, FIX 4.4, and CTM workflows.
- Solid SQL skills and confident diagnosing application-level issues.
- Background supporting trading systems and working in front-office environments.
- Clear communicator who can handle pressure and multitask effectively.
- Familiarity with automation/config tools like Ansible or GitHub.
- Exposure to RHEL or similar Linux environments.
- DevOps interest or understanding, especially around low-latency platforms.
- Comfortable with occasional data centre visits (rack/stack, config work).
The setup:
- Core hours: 9am–6pm with flexibility.
- On-call support rota.
- Occasional international travel (e.g. New York data centre visit).
Fidessa Support Analyst employer: JR United Kingdom
Contact Detail:
JR United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fidessa Support Analyst
✨Tip Number 1
Familiarise yourself with Fidessa and its functionalities. Since this role heavily involves supporting Fidessa workflows, having a deep understanding of how it operates will give you an edge during interviews.
✨Tip Number 2
Network with professionals in the investment banking sector, especially those who work with trading systems. Engaging with current employees or industry contacts can provide insights into the company culture and expectations.
✨Tip Number 3
Brush up on your SQL skills and practice diagnosing application-level issues. Being able to demonstrate your technical abilities in real-time scenarios can set you apart from other candidates.
✨Tip Number 4
Showcase your ability to handle pressure and multitask effectively. Prepare examples from your past experiences where you successfully managed multiple priorities, as this is crucial in a fast-paced trading environment.
We think you need these skills to ace Fidessa Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in equity trade support and your hands-on knowledge of Fidessa CTAC, FIX, and CTM workflows. Use specific examples to demonstrate your skills in troubleshooting and supporting trading systems.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your familiarity with automation tools like Ansible or GitHub, and how your background aligns with the requirements of the position.
Showcase Your Technical Skills: Clearly outline your SQL skills and any experience you have with RHEL or similar Linux environments. If you have a DevOps interest, mention it and provide examples of how you've applied this in previous roles.
Prepare for Potential Questions: Anticipate questions related to your experience with booking, allocations, and settlement processes. Be ready to discuss how you've handled pressure and multitasked effectively in previous positions.
How to prepare for a job interview at JR United Kingdom
✨Showcase Your Technical Skills
Make sure to highlight your hands-on experience with Fidessa CTAC, FIX, and CTM workflows during the interview. Be prepared to discuss specific scenarios where you've successfully diagnosed application-level issues or supported trading systems.
✨Demonstrate Your Communication Skills
As a support analyst, clear communication is key. Practice explaining complex technical concepts in simple terms, as you’ll need to interact with traders and other non-technical staff. Use examples from your past experiences to illustrate your ability to handle pressure and multitask effectively.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-world situations. Think of examples where you’ve owned incidents through to resolution or contributed to user acceptance testing (UAT). This will show your proactive approach and ability to work under pressure.
✨Familiarise Yourself with Automation Tools
Since familiarity with automation/config tools like Ansible or GitHub is beneficial, brush up on these topics before your interview. Be ready to discuss how you’ve used these tools in previous roles or how you plan to leverage them in this position.
