Engagement Manager - Strong Delivery Experience

Who we are: Born digital, UST transforms lives through the power of technology. We walk alongside our clients and partners, embedding innovation and agility into everything they do. We help them create transformative experiences and human-centered solutions for a better world. UST is a mission-driven group of over 30,000+ practical problem solvers and creative thinkers in over 30+ countries. Our entrepreneurial teams are empowered to innovate, act nimbly, and create a lasting and sustainable impact for our clients, their customers, and the communities in which we live. With us, you’ll create a boundless impact that transforms your career—and the lives of people across the world.

You Are: A strong Engagement Manager with extensive delivery experience. Overseeing the delivery of projects and services to clients, ensuring that all operations are conducted efficiently and effectively. This role involves coordinating with various teams, managing resources, and maintaining high levels of customer satisfaction.

The Opportunity: Responsible for successfully delivering our most exciting and complex digital transformation opportunities, including multi-cloud, multi tower engagements. Working within varied delivery teams formed from across the UST business. Responsible for the financial success of an engagement, managing and allocating engagement budgets appropriately to ensure success for both our clients and business. Responsible for the commercial success of an engagement, owning the end-to-end construction and submission of commercial agreements, statements of work and change requests. Clearly capturing deliverables, dependencies and assumptions, ensuring all parties and stakeholders are aligned to the expected outcomes of the engagement, and their requisite input to ensuring success. Reporting to the leadership whilst working closely with hybrid teams to shape, secure and deliver existing and net new client assignments. Demonstrate a growth mindset and capability to think beyond immediate demands and expectations. Leveraging your understanding of our offers and capabilities, finding synergies with client challenges and opportunities to grow your team and the value delivered to our client and business. Actively demonstrate UST’s focus on identifying and delivering value within our client’s organizations, building personal and corporate credibility and confidence. Identify, build and own relationships with at least C-Suite-1 stakeholders across our client’s business. Actively contribute to the continuing evolution and application of our delivery methodologies.

What you need: Engagement management experience coupled with strong delivery experience (Project, Programme or Portfolio Management). Experience of Asset Management sector. Has indirectly led diverse, cross capability teams across multiple geographies. Can demonstrate ownership of the construction and successful submission of complex Commercial Agreements. Demonstratable growth-driven mentality and dynamism to identify opportunities to expand impact and value add within client accounts, beyond the confines of the existing agreement. Proven capability to apply functional and technical knowledge to help identify opportunities to support desired client outcomes.

What we believe: We’re proud to embrace the same values that have shaped UST since the beginning. Since day one, we’ve been building enduring relationships and a culture of integrity. And today, it’s those same values that are inspiring us to encourage innovation from everyone, to champion diversity and inclusion, and to place people at the center of everything we do. Humility: We will listen, learn, be empathetic and help selflessly in our interactions with everyone. Humanity: Through business, we will better the lives of those less fortunate than ourselves. Integrity: We honor our commitments and act with responsibility in all our relationships.