Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead the design and implementation of a business-wide CRM solution.
- Company: Join a forward-thinking company focused on enhancing customer experience through innovative technology.
- Benefits: Enjoy a supportive team environment with opportunities for professional growth and occasional travel.
- Why this job: Make a real impact by improving customer care while working in an inclusive and collaborative culture.
- Qualifications: Experience with MS Dynamics CRM is preferred; relevant qualifications are a bonus but not essential.
- Other info: This role offers hands-on technical work alongside a talented team of developers.
The predicted salary is between 48000 - 72000 £ per year.
Rapidly adopting and scaling the CRM is a key business strategy, and the Architect leads on all technical design and decision-making.
The CRM is currently used in pockets of the business and is functioning well. The goal now is to achieve business-wide adoption of the CRM. The business is eager to do so, recognizing the benefits already being realized.
The Architect needs to understand the business requirements and design appropriate solutions and features for successful adoption and maximum benefit from the CRM. This role involves technical hands-on work and high-level design, making it challenging but highly rewarding if executed well.
You will be responsible for the successful design, implementation, deployment, and adoption of the overall solution. You will have the support of a team of D365 developers and systems support analysts. There are ample resources; you will not manage the team but will have task management responsibilities and access to a talented, willing team of developers.
We need an experienced CRM architect familiar with MS Dynamics, particularly F&O and CE. Someone confident in handling stakeholders. You need to be based in the UK and willing to travel occasionally (about once a quarter). Relevant qualifications and education are preferred but not essential.
The values and ethos of the company include:
- Caring about the customer: the CRM's purpose is to improve customer experience and care.
- Caring about colleagues: the environment is inclusive and supportive.
Dynamics CRM Architect employer: JR United Kingdom
Contact Detail:
JR United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dynamics CRM Architect
✨Tip Number 1
Familiarise yourself with the latest features and updates in MS Dynamics CRM, especially F&O and CE. This will not only boost your confidence during discussions but also demonstrate your commitment to staying current in the field.
✨Tip Number 2
Network with professionals in the CRM space, particularly those who have experience with Dynamics. Engaging in relevant forums or LinkedIn groups can provide insights into industry trends and may even lead to referrals.
✨Tip Number 3
Prepare to discuss your previous experiences where you successfully led CRM implementations or enhancements. Be ready to share specific examples of how you managed stakeholder expectations and drove adoption across teams.
✨Tip Number 4
Showcase your soft skills, particularly in communication and collaboration. Since this role involves working closely with a team and stakeholders, highlighting your ability to foster relationships will set you apart from other candidates.
We think you need these skills to ace Dynamics CRM Architect
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Dynamics CRM Architect. Familiarise yourself with MS Dynamics, particularly F&O and CE, as well as the importance of stakeholder management.
Tailor Your CV: Highlight your relevant experience in CRM architecture and any hands-on technical work you've done. Emphasise your ability to lead design decisions and manage tasks within a team, even if you haven't directly managed one.
Craft a Compelling Cover Letter: In your cover letter, express your passion for improving customer experiences through CRM solutions. Mention how your values align with the company's ethos of caring for customers and colleagues.
Showcase Your Problem-Solving Skills: Provide examples in your application that demonstrate your ability to understand business requirements and design effective solutions. This will show your potential employer that you can contribute to the successful adoption of their CRM system.
How to prepare for a job interview at JR United Kingdom
✨Understand the Business Requirements
Before the interview, make sure you have a solid grasp of the business requirements related to CRM adoption. Be prepared to discuss how your experience aligns with the company's goals and how you can contribute to achieving business-wide adoption.
✨Showcase Your Technical Expertise
As a Dynamics CRM Architect, you'll need to demonstrate your technical skills. Be ready to discuss specific projects where you've designed and implemented CRM solutions, particularly with MS Dynamics F&O and CE. Highlight any hands-on work you've done that showcases your ability to lead technical design.
✨Prepare for Stakeholder Management Questions
Since handling stakeholders is crucial for this role, prepare examples of how you've successfully managed stakeholder expectations in previous positions. Think about challenges you've faced and how you navigated them to ensure successful project outcomes.
✨Emphasise Team Collaboration
Even though you won't be managing the team directly, your ability to collaborate effectively is key. Share experiences where you've worked alongside developers and analysts, focusing on how you facilitated communication and task management to achieve project goals.
