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- Tasks: Lead technical design and decision-making for CRM expansion across the organisation.
- Company: Join a forward-thinking company focused on enhancing customer experience through innovative CRM solutions.
- Benefits: Enjoy a supportive team environment, flexible working options, and opportunities for professional growth.
- Why this job: Be part of a rewarding challenge that directly impacts customer care and organisational success.
- Qualifications: Experience with MS Dynamics CRM is preferred; relevant qualifications are a bonus but not essential.
- Other info: UK-based candidates should be open to occasional travel, about once a quarter.
The predicted salary is between 48000 - 72000 £ per year.
Rapidly adopting and scaling the CRM is a key business strategy, and the Architect leads all technical design and decision-making.
The CRM is currently used in parts of the business and is performing well. The goal now is to expand its adoption across the entire organization. The business is eager to do so, already seeing benefits from the CRM.
The Architect needs to understand the business requirements and design appropriate solutions and features to ensure successful adoption and maximum benefit from the CRM. This role involves technical hands-on work and high-level design, making it challenging but highly rewarding if executed well.
You will be responsible for the successful design, implementation, deployment, and adoption of the overall solution. You will have the support of a team of D365 developers and systems support analysts. There are ample resources available; you will not manage the team but will have task management responsibilities and access to a talented, willing team of developers.
We need an experienced CRM architect familiar with MS Dynamics, particularly F&O and CE. Someone confident in handling stakeholders. You need to be based in the UK and willing to travel occasionally (about once a quarter). Relevant qualifications and education are preferred but not essential.
The values and ethos of the company include:
- Care for the customer: the CRM aims to improve customer experience and care.
- Care for colleagues: the environment is inclusive and supportive.
Dynamics CRM Architect employer: JR United Kingdom
Contact Detail:
JR United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dynamics CRM Architect
✨Tip Number 1
Familiarise yourself with the latest features and updates of MS Dynamics CRM, especially F&O and CE. This knowledge will not only help you in interviews but also demonstrate your commitment to staying current in the field.
✨Tip Number 2
Network with professionals in the CRM space, particularly those who have experience with Dynamics. Attend relevant meetups or webinars to connect with potential colleagues and learn from their experiences.
✨Tip Number 3
Prepare to discuss real-world scenarios where you've successfully led technical design and decision-making. Highlight your ability to understand business requirements and translate them into effective CRM solutions.
✨Tip Number 4
Showcase your stakeholder management skills by preparing examples of how you've effectively communicated and collaborated with various teams. This is crucial for a role that involves working closely with developers and systems support analysts.
We think you need these skills to ace Dynamics CRM Architect
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Dynamics CRM Architect. Familiarise yourself with MS Dynamics, especially F&O and CE, as well as the importance of stakeholder management.
Tailor Your CV: Highlight your relevant experience in CRM architecture and any hands-on technical work you've done. Emphasise your ability to lead design decisions and manage tasks within a team, as these are crucial for this role.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company’s values. Discuss how your skills align with their goal of expanding CRM adoption and improving customer care.
Showcase Your Qualifications: While relevant qualifications are preferred but not essential, if you have any certifications or training related to MS Dynamics or CRM systems, be sure to mention them. This can set you apart from other candidates.
How to prepare for a job interview at JR United Kingdom
✨Showcase Your Technical Expertise
As a Dynamics CRM Architect, it's crucial to demonstrate your deep understanding of MS Dynamics, especially F&O and CE. Be prepared to discuss specific projects where you've successfully implemented CRM solutions, highlighting your technical skills and decision-making processes.
✨Understand Business Requirements
Make sure you can articulate how you gather and analyse business requirements. Discuss your approach to translating these needs into effective CRM solutions, as this will show your ability to align technical design with business strategy.
✨Engage with Stakeholders
Since the role involves handling stakeholders, practice how you communicate complex technical concepts in a way that is accessible to non-technical team members. Share examples of how you've successfully managed stakeholder expectations in previous roles.
✨Emphasise Team Collaboration
Highlight your experience working with development teams and your approach to task management. Discuss how you foster collaboration and support within a team environment, as this aligns with the company's values of caring for colleagues.
