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For Companies At a Glance
- Tasks: Lead customer experience transformation projects and manage teams across various sectors.
- Company: Join a dynamic social network focused on enhancing user engagement and satisfaction.
- Benefits: Enjoy flexible working options and opportunities for professional growth.
- Why this job: Be part of a transformative journey that impacts millions and shapes the future of digital interaction.
- Qualifications: 12+ years in CX transformation with expertise in digital solutions and CCaaS platforms required.
- Other info: Opportunity to engage in pre-sales and business development activities.
The predicted salary is between 48000 - 84000 £ per year.
Qualifications and Experience
- 12+ years of proven track record in leading CX transformation projects.
- Significant industry/domain experience across various sectors.
Key Responsibilities and Skills
- Leading both onshore and offshore teams.
- Managing multiple transformation programmes simultaneously.
- Deep expertise in digital solutions and CCaaS platforms.
- End-to-end consulting and delivery of CX and digital transformation solutions.
- Pre-sales and business development engagement.
Director Customer Experience employer: JR United Kingdom
Contact Detail:
JR United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director Customer Experience
✨Tip Number 1
Network with professionals in the customer experience field, especially those who have experience in leading transformation projects. Attend industry events or webinars to connect with potential colleagues and learn about the latest trends.
✨Tip Number 2
Showcase your leadership skills by sharing examples of how you've successfully managed both onshore and offshore teams in previous roles. This will demonstrate your ability to handle diverse teams effectively.
✨Tip Number 3
Familiarise yourself with the latest digital solutions and CCaaS platforms. Being knowledgeable about these technologies will not only help you in interviews but also show that you're proactive in staying updated with industry advancements.
✨Tip Number 4
Prepare for discussions around pre-sales and business development by understanding our company's offerings and how they align with customer needs. This will allow you to engage more effectively during interviews and demonstrate your strategic thinking.
We think you need these skills to ace Director Customer Experience
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your 12+ years of experience in leading customer experience transformation projects. Emphasise your industry expertise and any relevant achievements that demonstrate your ability to manage multiple programmes.
Craft a Compelling Cover Letter: In your cover letter, clearly articulate your understanding of CX transformation and how your skills align with the responsibilities of the Director Customer Experience role. Mention your experience with digital solutions and CCaaS platforms to showcase your fit for the position.
Showcase Leadership Skills: Provide examples of how you have successfully led both onshore and offshore teams in previous roles. Highlight specific instances where your leadership contributed to the success of transformation programmes.
Demonstrate Business Development Acumen: Include details about your involvement in pre-sales and business development activities. This could be through quantifiable results or specific projects that illustrate your capability in engaging clients and driving business growth.
How to prepare for a job interview at JR United Kingdom
✨Showcase Your Experience
With over 12 years in CX transformation, be ready to discuss specific projects you've led. Highlight your achievements and the impact of your work on customer experience.
✨Demonstrate Leadership Skills
As a Director, you'll be leading both onshore and offshore teams. Prepare examples of how you've successfully managed diverse teams and navigated challenges in a multi-project environment.
✨Highlight Digital Expertise
Given the emphasis on digital solutions and CCaaS platforms, be prepared to discuss your deep expertise in these areas. Share insights on how you've implemented digital transformation strategies effectively.
✨Engage in Business Development Conversations
Since pre-sales and business development are key responsibilities, think about how you can contribute to these areas. Be ready to discuss your approach to engaging clients and driving business growth.
