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- Tasks: Help create innovative digital solutions and enhance customer experiences in banking.
- Company: Join NatWest, a leader in transforming the banking experience for customers.
- Benefits: Gain valuable experience in a dynamic team with opportunities for growth and innovation.
- Why this job: Be part of a forward-thinking team that values creativity and customer-centric solutions.
- Qualifications: Looking for digital enthusiasts with strong communication and problem-solving skills.
- Other info: This is a 12-month role based in Manchester, perfect for those eager to make an impact.
The predicted salary is between 28800 - 43200 £ per year.
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Digital Experience Analyst, Direct Channels Experience Team (12 months), Manchester
Client: NatWest
Location: Manchester, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Views: 4
Posted: 03.03.2025
Expiry Date: 17.04.2025
Job Description:
Join us as a Digital Experience Analyst, Direct Channels Experience Team.
If you’d like to be recognised for your ability to create innovative direct channel solutions, we think you’ll enjoy working in our Direct Channels Experience Team. We want you to project yourself into the future of banking to bring our customers an industry-leading experience across our direct digital channels and break the mould of banking as we know it. You’ll be helping to define and improve the customer experience, ensure that digital experiences are optimised, raise awareness of our solution, and help our customers.
What you’ll do:
As a Digital Experience Analyst, we’ll look to you to play a key role in supporting our strategic digital propositions, helping us to deliver exceptional customer experiences and achieve our goals for our corporate and financial institution customers who require an automated payments solution.
You’ll focus your attention on a portfolio of digital propositions that we’re investing in to help us achieve our ambition to become a relationship bank for a digital world. This will see you translating real-world customer needs into messaging that resonates, and with collaboration at the heart of this role, you’ll be encouraged to think outside the box to solve complex problems and find opportunities for further innovation.
Day to day, you’ll be:
- Driving and promoting the use of our direct channels by our customers, internal and external partners.
- Being an expert in customer desirability to inform and shape a best-in-class digital experience from product sales through to implementation and in-life product management.
- Contributing as a reference point for direct channels strategy, design, and solutions and ensuring that all aspects are focused on the needs of our customers.
- Ensuring customer touchpoints provide a great experience for our customers including delivering internal training for support teams, identifying opportunities to digitise our offering, and putting the customer at the heart of change activity that impacts them.
- Analysing data and providing key insight to optimise our proposition and achieve our business goal.
- Supporting product owners in delivering go-to-market activity to achieve product adoption.
The Skills you’ll need:
We’re looking for a digital specialist who’s truly customer obsessed and able to articulate a customer vision to create excellent outcomes for them. You’ll need great stakeholder management skills too, along with commercial acumen, market awareness, and an interest in the latest digital trends – particularly in the digital channels space.
You’ll bring this all together by being a great team player, and you’ll demonstrate this through your excellent interpersonal, communication, influencing, and problem-solving skills.
You’ll also need:
- The ability to source and work with information, drawing conclusions that are used to create value to the business and its customers which could be applied in identifying product performance trends.
- An understanding of the needs of business or corporate customers and how we can serve them digitally.
- Familiarity with customer experience techniques, such as journey mapping.
- Problem-solving and strategic thinking skills while leveraging insight and other sources of information to build business intelligence.
- The ability to work on your own initiative, setting priorities and working to defined deadlines.
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Digital Experience Analyst, Direct Channels Experience Team (12 months), manchester employer: JR United Kingdom
Contact Detail:
JR United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Experience Analyst, Direct Channels Experience Team (12 months), manchester
✨Tip Number 1
Familiarize yourself with the latest digital trends and customer experience techniques, especially in the banking sector. This knowledge will help you articulate a strong customer vision during your interactions with the hiring team.
✨Tip Number 2
Showcase your stakeholder management skills by preparing examples of how you've successfully collaborated with different teams in previous roles. This will demonstrate your ability to work effectively within a team-oriented environment.
✨Tip Number 3
Be ready to discuss specific instances where you've used data analysis to drive decisions or improve customer experiences. Highlighting your analytical skills will align well with the role's focus on optimizing digital propositions.
✨Tip Number 4
Prepare to share your insights on how to enhance customer touchpoints and create a seamless digital experience. This will show your understanding of the role's responsibilities and your commitment to putting customers at the heart of change.
We think you need these skills to ace Digital Experience Analyst, Direct Channels Experience Team (12 months), manchester
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Digital Experience Analyst position. Understand the key responsibilities and required skills, and think about how your experience aligns with these.
Tailor Your CV: Customize your CV to highlight relevant experience and skills that match the job requirements. Focus on your customer experience expertise, digital trends knowledge, and any previous roles that involved stakeholder management or data analysis.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for creating innovative digital solutions. Use specific examples from your past experiences to demonstrate how you can contribute to enhancing customer experiences in the banking sector.
Highlight Your Problem-Solving Skills: In your application, emphasize your problem-solving and strategic thinking abilities. Provide examples of how you've used data to inform decisions or improve customer experiences in previous roles.
How to prepare for a job interview at JR United Kingdom
✨Show Your Customer Obsession
Make sure to highlight your passion for creating exceptional customer experiences. Share specific examples of how you've previously identified customer needs and translated them into successful digital solutions.
✨Demonstrate Your Analytical Skills
Be prepared to discuss how you analyze data to inform decision-making. Bring examples of how your insights have led to improved customer experiences or product performance in past roles.
✨Highlight Your Collaboration Experience
Since this role emphasizes teamwork, share instances where you've successfully collaborated with cross-functional teams. Discuss how you’ve influenced stakeholders and driven projects forward through effective communication.
✨Stay Updated on Digital Trends
Show your enthusiasm for the latest digital trends, especially in direct channels. Be ready to discuss recent innovations in the banking sector and how they could enhance customer experience at NatWest.
