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- Tasks: Help shape the future of banking by enhancing digital customer experiences.
- Company: Join NatWest, a leader in innovative banking solutions.
- Benefits: Gain valuable experience in a dynamic team for 12 months.
- Why this job: Be part of a culture that values creativity and customer obsession.
- Qualifications: Looking for digital enthusiasts with strong communication and problem-solving skills.
- Other info: This role requires an EU work permit.
The predicted salary is between 36000 - 60000 £ per year.
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Digital Experience Analyst, Direct Channels Experience Team (12 months), London
Client:
NatWest
Location:
London, United Kingdom
Job Category:
Other
EU work permit required:
Yes
Job Views:
3
Posted:
03.03.2025
Expiry Date:
17.04.2025
Job Description:
Join us as a Digital Experience Analyst, Direct Channels Experience Team.
If you’d like to be recognised for your ability to create innovative direct channel solutions, we think you’ll enjoy working in our Direct Channels Experience Team. We want you to project yourself into the future of banking to bring our customers an industry-leading experience across our direct digital channels, and break the mould of banking as we know it.
You’ll be helping to define and improve the customer experience and ensure that digital experiences are optimised, raise awareness of our solution and help our customers.
We’re offering this role for a period of 12 months.
What you’ll do
As a Digital Experience Analyst, we’ll look to you to play a key role in supporting our strategic digital propositions, helping us to deliver exceptional customer experiences and achieve our goals for our corporate and financial institution customers who require an automated payments solution.
You’ll focus your attention on a portfolio of digital propositions that we’re investing in to help us achieve our ambition to become a relationship bank for a digital world. This will see you translating real-world customer needs into messaging that resonates and with collaboration at the heart of this role, you’ll be encouraged to think outside the box to solve complex problems and find opportunities for further innovation.
Day to day, you’ll be:
- Driving and promoting the use of our direct channels by our customers, internal and external partners.
- Being an expert in customer desirability to inform and shape a best-in-class digital experience from product sales through to implementation and in-life product management.
- Contributing as a reference point for direct channels strategy, design, and solutions and ensuring that all aspects are focused on the needs of our customers.
- Ensuring customer touchpoints provide a great experience for our customers, including delivering internal training for support teams, identifying opportunities to digitise our offering, and putting the customer at the heart of change activity that impacts them.
- Analysing data and providing key insight to optimise our proposition and achieve our business goal.
- Supporting product owners in delivering go-to-market activity to achieve product adoption.
The Skills you’ll need
We’re looking for a digital specialist who’s truly customer obsessed and able to articulate a customer vision to create excellent outcomes for them. You’ll need great stakeholder management skills too, along with commercial acumen, market awareness, and an interest in the latest digital trends – particularly in the digital channels space.
You’ll bring this all together by being a great team player, and you’ll demonstrate this through your excellent interpersonal, communication, influencing, and problem-solving skills.
You’ll also need:
- The ability to source and work with information, drawing conclusions that are used to create value to the business and its customers which could be applied in identifying product performance trends.
- An understanding of the needs of business or corporate customers and how we can serve them digitally.
- Familiarity with customer experience techniques, such as journey mapping.
- Problem-solving and strategic thinking skills while leveraging insight and other sources of information to build business intelligence.
- The ability to work on your own initiative, setting priorities and working to defined deadlines.
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Digital Experience Analyst, Direct Channels Experience Team (12 months), london employer: JR United Kingdom
Contact Detail:
JR United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Experience Analyst, Direct Channels Experience Team (12 months), london
✨Tip Number 1
Familiarize yourself with the latest trends in digital banking and customer experience. This will not only help you understand the role better but also allow you to speak confidently about how you can contribute to the Direct Channels Experience Team.
✨Tip Number 2
Network with professionals in the banking and digital experience sectors. Engaging with others in the field can provide insights into the company culture at NatWest and may even lead to referrals that can boost your application.
✨Tip Number 3
Prepare to discuss specific examples of how you've improved customer experiences in previous roles. Highlighting your problem-solving skills and ability to think outside the box will resonate well with the hiring team.
✨Tip Number 4
Stay updated on the latest digital tools and techniques used in customer experience management. Being knowledgeable about journey mapping and data analysis will demonstrate your commitment to delivering exceptional customer experiences.
We think you need these skills to ace Digital Experience Analyst, Direct Channels Experience Team (12 months), london
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Digital Experience Analyst position. Understand the key responsibilities and required skills, and think about how your experience aligns with these.
Tailor Your CV: Customize your CV to highlight relevant experience and skills that match the job requirements. Focus on your customer experience expertise, digital trends knowledge, and any previous roles that involved stakeholder management or problem-solving.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for creating innovative digital experiences. Use specific examples from your past work to demonstrate how you can contribute to the Direct Channels Experience Team and improve customer interactions.
Highlight Relevant Skills: In your application, emphasize your understanding of customer experience techniques, such as journey mapping, and your ability to analyze data for insights. Make sure to mention your strategic thinking and problem-solving skills, as these are crucial for the role.
How to prepare for a job interview at JR United Kingdom
✨Show Your Customer Obsession
Make sure to highlight your passion for understanding customer needs and how you've previously translated those insights into successful digital experiences. Share specific examples that demonstrate your ability to create value for customers.
✨Demonstrate Stakeholder Management Skills
Prepare to discuss your experience in managing relationships with various stakeholders. Be ready to explain how you’ve collaborated with teams to drive projects forward and ensure that customer needs are met.
✨Familiarize Yourself with Digital Trends
Stay updated on the latest trends in digital channels and customer experience techniques. Be prepared to discuss how these trends can be applied to improve banking solutions and enhance customer interactions.
✨Prepare for Problem-Solving Scenarios
Expect to face questions that assess your problem-solving and strategic thinking abilities. Think of past challenges you've encountered and how you approached them, focusing on the insights you gained and the outcomes achieved.
