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- Tasks: Provide advanced tech support for desktops and laptops, solving complex issues daily.
- Company: Join a dynamic IT team focused on user satisfaction and cutting-edge technology.
- Benefits: Enjoy flexible work options, training opportunities, and a collaborative environment.
- Why this job: Make a real impact by enhancing user experience and solving tech challenges.
- Qualifications: An associate or bachelor’s degree in IT or Computer Science is required.
- Other info: Opportunity to mentor junior technicians and grow your skills in a supportive setting.
The predicted salary is between 28800 - 43200 £ per year.
The L2 Desktop Support Technician is responsible for providing advanced technical support and troubleshooting to end-users. This role involves addressing complex issues, maintaining hardware and software systems, and ensuring optimal performance and user satisfaction.
Key Responsibilities:
- Provide second-level technical support for desktop/laptop hardware, software, and peripheral issues.
- Diagnose and resolve advanced technical issues escalated from the L1 support team.
- Install, configure, and maintain operating systems, software applications, and system updates.
- Perform root cause analysis to identify recurring technical problems and develop solutions.
- Troubleshoot break/fix issues on Windows and Mac computers.
- Assist with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN.
- Collaborate with IT team members on projects, upgrades, and implementations.
- Maintain accurate records of work performed, issues, and resolutions using the company's ticketing system.
- Provide remote support and troubleshooting for users working from home or in the field.
- Train and mentor junior support technicians as needed.
- Ensure compliance with IT policies, security protocols, and best practices.
- Perform routine maintenance and inspections to ensure optimal performance of equipment.
- Build and maintain strong relationships with end users and ensure user satisfaction.
Qualifications:
- Associate or bachelor’s degree in information technology, Computer Science, or related field.
Desktop Support Specialist employer: JR United Kingdom
Contact Detail:
JR United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desktop Support Specialist
✨Tip Number 1
Familiarise yourself with common desktop support tools and software. Being well-versed in ticketing systems and remote support applications can give you an edge during interviews, as it shows you're ready to hit the ground running.
✨Tip Number 2
Brush up on your troubleshooting skills for both Windows and Mac systems. Having a solid understanding of the differences and common issues in each environment will help you stand out as a knowledgeable candidate.
✨Tip Number 3
Network connectivity is crucial in this role, so make sure you understand LAN/WAN, Wi-Fi, and VPN configurations. Being able to discuss these topics confidently can demonstrate your technical expertise to the hiring team.
✨Tip Number 4
Showcase your ability to work collaboratively with IT teams. Highlight any past experiences where you've successfully worked on projects or upgrades, as teamwork is essential in providing effective support.
We think you need these skills to ace Desktop Support Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in desktop support, particularly any roles where you've provided second-level technical support. Include specific examples of troubleshooting complex issues and maintaining hardware and software systems.
Craft a Strong Cover Letter: In your cover letter, express your passion for IT support and detail how your skills align with the responsibilities listed in the job description. Mention your experience with Windows and Mac troubleshooting, as well as any relevant certifications.
Showcase Problem-Solving Skills: During the application process, emphasise your ability to perform root cause analysis and develop solutions for recurring technical problems. Use specific examples from your past experiences to illustrate your problem-solving capabilities.
Highlight Team Collaboration: Since the role involves collaborating with IT team members, mention any previous experiences where you worked on projects or upgrades as part of a team. This will demonstrate your ability to work well with others and contribute to team success.
How to prepare for a job interview at JR United Kingdom
✨Showcase Your Technical Skills
Be prepared to discuss your experience with both Windows and Mac systems, as well as any troubleshooting techniques you've used. Highlight specific examples where you successfully resolved complex issues, as this will demonstrate your capability for the role.
✨Understand the Company’s IT Environment
Research the company’s IT infrastructure and any specific tools or software they use. This knowledge will allow you to tailor your answers and show that you're genuinely interested in how you can contribute to their team.
✨Emphasise Communication Skills
As a Desktop Support Specialist, you'll need to communicate effectively with end-users. Prepare to discuss how you've explained technical issues to non-technical users in the past, ensuring they felt supported and understood.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving abilities. Practice articulating your thought process when diagnosing and resolving issues, as this will showcase your analytical skills and approach to troubleshooting.
