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- Tasks: Provide advanced tech support and troubleshoot issues for users on desktops and laptops.
- Company: Join a dynamic IT team focused on delivering top-notch technical solutions.
- Benefits: Enjoy flexible work options, training opportunities, and a collaborative environment.
- Why this job: Make a real impact by solving complex problems and enhancing user satisfaction.
- Qualifications: An associate or bachelor’s degree in IT or Computer Science is required.
- Other info: Opportunity to mentor junior technicians and grow your skills in a supportive setting.
The predicted salary is between 28800 - 48000 £ per year.
The L2 Desktop Support Technician is responsible for providing advanced technical support and troubleshooting to end-users. This role involves addressing complex issues, maintaining hardware and software systems, and ensuring optimal performance and user satisfaction.
Key Responsibilities:
- Provide second-level technical support for desktop/laptop hardware, software, and peripheral issues.
- Diagnose and resolve advanced technical issues escalated from the L1 support team.
- Install, configure, and maintain operating systems, software applications, and system updates.
- Perform root cause analysis to identify recurring technical problems and develop solutions.
- Troubleshoot break/fix issues on Windows and Mac computers effectively.
- Assist with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN.
- Collaborate with IT team members on projects, upgrades, and implementations.
- Maintain accurate records of work performed, issues, and resolutions using the company's ticketing system.
- Provide remote support and troubleshooting for users working from home or in the field.
- Train and mentor junior support technicians as needed.
- Ensure compliance with IT policies, security protocols, and best practices.
- Perform routine maintenance and inspections to ensure optimal performance of equipment.
- Build and maintain strong relationships with end users to ensure user satisfaction.
Qualifications:
- Associate or bachelor’s degree in information technology, Computer Science, or a related field.
Desktop Support Specialist employer: JR United Kingdom
Contact Detail:
JR United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desktop Support Specialist
✨Tip Number 1
Familiarise yourself with common desktop support tools and software. Being well-versed in ticketing systems, remote support applications, and diagnostic tools will give you an edge during interviews.
✨Tip Number 2
Brush up on your troubleshooting skills for both Windows and Mac systems. Be prepared to discuss specific scenarios where you've successfully resolved complex issues, as this will demonstrate your hands-on experience.
✨Tip Number 3
Network connectivity is a key part of the role, so make sure you understand LAN/WAN, Wi-Fi, and VPN configurations. You might be asked to explain how you would approach resolving connectivity issues during the interview.
✨Tip Number 4
Showcase your ability to work collaboratively with IT teams. Prepare examples of past projects or upgrades where you contributed, as teamwork is essential in this role and can set you apart from other candidates.
We think you need these skills to ace Desktop Support Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in desktop support, particularly any advanced technical support roles. Include specific examples of troubleshooting complex issues and maintaining hardware and software systems.
Craft a Strong Cover Letter: In your cover letter, emphasise your problem-solving skills and ability to work collaboratively with IT teams. Mention your experience with both Windows and Mac systems, as well as any relevant certifications you may have.
Showcase Technical Skills: Clearly list your technical skills related to desktop support, such as familiarity with operating systems, network connectivity, and ticketing systems. Use keywords from the job description to align your application with the role.
Highlight User Satisfaction Focus: Demonstrate your commitment to user satisfaction by providing examples of how you've built strong relationships with end users in previous roles. This could include training junior technicians or resolving user issues effectively.
How to prepare for a job interview at JR United Kingdom
✨Show Your Technical Skills
Be prepared to discuss your technical expertise in detail. Highlight your experience with troubleshooting both Windows and Mac systems, as well as any specific software or hardware you've worked with. Consider bringing examples of complex issues you've resolved in the past.
✨Demonstrate Problem-Solving Abilities
During the interview, you may be presented with hypothetical scenarios or real-world problems. Practice articulating your thought process for diagnosing and resolving issues. This will showcase your analytical skills and ability to think on your feet.
✨Emphasise Communication Skills
As a Desktop Support Specialist, you'll need to communicate effectively with end-users. Be ready to discuss how you explain technical concepts to non-technical users. Share examples of how you've built strong relationships with users to enhance their satisfaction.
✨Prepare for Team Collaboration Questions
Collaboration is key in IT roles. Be prepared to talk about your experience working with other team members on projects or upgrades. Highlight any mentoring or training you've provided to junior technicians, as this shows leadership potential.
