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- Tasks: Provide advanced tech support and troubleshoot issues for users.
- Company: Join a dynamic IT team focused on user satisfaction and performance.
- Benefits: Enjoy flexible work options and opportunities for growth.
- Why this job: Be part of a collaborative culture that values innovation and problem-solving.
- Qualifications: An associate or bachelor’s degree in IT or Computer Science is required.
- Other info: Opportunity to mentor junior technicians and enhance your skills.
The predicted salary is between 28800 - 48000 £ per year.
The L2 Desktop Support Technician is responsible for providing advanced technical support and troubleshooting to end-users. This role involves addressing complex issues, maintaining hardware and software systems, and ensuring optimal performance and user satisfaction.
Key Responsibilities:
- Provide second-level technical support for desktop/laptop hardware, software, and peripheral issues.
- Diagnose and resolve advanced technical issues escalated from the L1 support team.
- Install, configure, and maintain operating systems, software applications, and system updates.
- Perform root cause analysis to identify recurring technical problems and develop solutions.
- Troubleshoot break/fix issues of Windows and Mac computers.
- Assist with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN.
- Collaborate with IT team members on projects, upgrades, and implementations.
- Maintain accurate records of work performed, issues, and resolutions using the company's ticketing system.
- Provide remote support and troubleshooting for users working from home or in the field.
- Train and mentor junior support technicians as needed.
- Ensure compliance with IT policies, security protocols, and best practices.
- Perform routine maintenance and inspections to ensure optimal performance of equipment.
- Build and maintain strong relationships with end users to ensure user satisfaction.
Qualifications:
- Associate or bachelor’s degree in information technology, Computer Science, or related field.
Desktop Support Specialist employer: JR United Kingdom
Contact Detail:
JR United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desktop Support Specialist
✨Tip Number 1
Familiarise yourself with common desktop support tools and software. Being well-versed in ticketing systems, remote support applications, and diagnostic tools will give you an edge during interviews.
✨Tip Number 2
Brush up on your troubleshooting skills for both Windows and Mac systems. Having a solid understanding of the differences and common issues can help you stand out as a knowledgeable candidate.
✨Tip Number 3
Network connectivity is crucial in this role, so make sure you understand LAN/WAN, Wi-Fi, and VPN configurations. Being able to discuss these topics confidently can impress potential employers.
✨Tip Number 4
Highlight any experience you have in training or mentoring others. This shows that you not only have technical skills but also the ability to communicate effectively and support team growth.
We think you need these skills to ace Desktop Support Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in desktop support, particularly any advanced technical support roles. Include specific examples of troubleshooting complex issues and maintaining hardware and software systems.
Craft a Strong Cover Letter: In your cover letter, emphasise your problem-solving skills and your ability to work collaboratively with IT teams. Mention any experience you have with training or mentoring junior technicians, as this is a key responsibility of the role.
Showcase Technical Skills: Clearly list your technical skills related to Windows and Mac operating systems, network connectivity, and any relevant software applications. Highlight your familiarity with ticketing systems and your approach to root cause analysis.
Demonstrate User-Centric Approach: Illustrate your commitment to user satisfaction by providing examples of how you've built strong relationships with end users in previous roles. This could include feedback you've received or specific instances where you went above and beyond to assist users.
How to prepare for a job interview at JR United Kingdom
✨Showcase Your Technical Skills
Be prepared to discuss your experience with both Windows and Mac systems. Highlight specific troubleshooting scenarios you've encountered and how you resolved them, as this will demonstrate your capability to handle the advanced technical issues expected in this role.
✨Understand the Company’s IT Environment
Research the company's IT infrastructure and any specific tools or software they use. This knowledge will allow you to tailor your responses and show that you're genuinely interested in how you can contribute to their team.
✨Emphasise Communication Skills
As a Desktop Support Specialist, you'll need to communicate effectively with end-users. Prepare examples of how you've successfully explained complex technical issues to non-technical users, showcasing your ability to build strong relationships and ensure user satisfaction.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills. Practice articulating your thought process when diagnosing and resolving issues, as this will help interviewers gauge your analytical abilities and approach to troubleshooting.
