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- Tasks: Provide support for Dynamics 365 F&SCM users and troubleshoot issues.
- Company: Join a global end user based in Liverpool, expanding rapidly.
- Benefits: Enjoy hybrid work, 25 days leave, pension scheme, and electric car perks.
- Why this job: Be part of a collaborative team making a real impact on operations.
- Qualifications: 3+ years D365 F&O experience with strong SCM and finance module knowledge.
- Other info: Hands-on role with opportunities for further certifications.
The predicted salary is between 42000 - 66000 £ per year.
D365 F&SCM Application Support/Consultant
Up to £55,000 Hybrid, 1-2x on site per week - Liverpool
Global End User
I'm working with a long-standing client based in Liverpool, who’ve recently completed their Dynamics 365 Finance & Operations implementation and are now in need of a D365 F&SCM Support Consultant. My client is going from 300 users to 600, doubling in size and looking to build a D365 Hub due to acquiring another company.
This is a great opportunity to join a close-knit, collaborative team where you’ll be the go-to for D365 F&O support, playing a key role in issue resolution and continuous improvement of their application landscape.
What I’m looking for / Day to Day:
- Provide 1st to 3rd line support for Dynamics 365 F&SCM users.
- Troubleshoot and resolve issues related to Finance and/or Supply Chain modules.
- Log, track, and manage tickets using support tools.
- Understand business processes and how they map to D365 functionality.
- Work with end-users to gather requirements or feedback.
- Perform gap analysis and suggest system improvements.
- Configure workflows, approval processes, and security roles within F&SCM.
- Support testing (UAT, regression) for patches, upgrades, or enhancements.
- Create and maintain documentation for system changes.
- Act as a liaison between end users and technical teams or vendors.
- Provide training or guidance to users post-deployment.
- Collaborate with functional leads, project managers, or developers.
- Monitor performance of the D365 application.
- Assist with regular updates, patching, and integration checks.
- Support data integrity and assist with data migration activities if needed.
General Ledger, AP/AR, Fixed Assets, Budgeting, Cash & Bank Management:
- P2P, Tax into company processes.
- Inventory management, Procurement & sourcing, Sales order processing, Warehouse management, Master planning.
Ideal Background:
- 3+ years D365 F&O Experience.
- Good exposure of SCM & Finance Module.
- Strong functional understanding of sales orders, invoicing, credit control, and customer accounts.
- Good experience within Procurement, Inventory, Sales, Warehouse Management & Production.
- Confident troubleshooting issues and working with end users.
- Understanding of basic finance processes and how they tie into O2C.
- Excellent communication and documentation skills.
25 days annual leave + Bank Holidays, Pension Scheme, Electric Car Scheme, Access to further certifications + Much more.
It’s a hands-on role in a supportive environment, perfect for someone who enjoys getting stuck in and making a real difference to day-to-day operations. If this sounds like a fit, I’d love to chat further.
D365 F&SCM Support Consultant employer: JR United Kingdom
Contact Detail:
JR United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land D365 F&SCM Support Consultant
✨Tip Number 1
Familiarise yourself with the latest updates and features of D365 F&SCM. Being knowledgeable about recent changes can help you stand out during interviews, as it shows your commitment to staying current in the field.
✨Tip Number 2
Network with professionals in the D365 community, especially those who work in similar roles. Engaging in discussions on platforms like LinkedIn or attending relevant webinars can provide insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss specific scenarios where you've successfully resolved issues within the Supply Chain Module. Real-life examples will demonstrate your problem-solving skills and practical experience to potential employers.
✨Tip Number 4
Showcase your communication skills by being clear and concise when discussing technical concepts. This is crucial for a role that involves liaising between end-users and technical teams, so practice articulating your thoughts effectively.
We think you need these skills to ace D365 F&SCM Support Consultant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with D365 F&SCM, particularly in the Supply Chain Module. Use specific examples of how you've provided support or resolved issues in previous roles.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your relevant experience and how it aligns with the responsibilities outlined in the job description, such as troubleshooting and managing tickets.
Showcase Your Communication Skills: Since excellent communication is key for this role, ensure that your application reflects your ability to convey complex information clearly. Use concise language and structure your application well to demonstrate this skill.
Highlight Continuous Improvement Experience: Mention any past experiences where you contributed to system improvements or process enhancements. This could include performing gap analyses or suggesting workflow configurations, which are crucial for the role.
How to prepare for a job interview at JR United Kingdom
✨Showcase Your D365 Knowledge
Make sure to highlight your experience with Dynamics 365, especially in the Finance and Supply Chain Management modules. Be prepared to discuss specific scenarios where you've successfully resolved issues or improved processes using D365.
✨Understand Business Processes
Demonstrate your understanding of how business processes map to D365 functionality. Prepare examples of how you've gathered requirements from end-users and translated them into system improvements.
✨Prepare for Technical Questions
Expect technical questions related to troubleshooting and support. Brush up on common issues users face in D365 F&SCM and be ready to explain how you would approach resolving them.
✨Emphasise Communication Skills
Since this role involves liaising between end-users and technical teams, emphasise your communication skills. Share examples of how you've effectively trained users or documented processes in previous roles.
