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- Tasks: Join our Device Intelligence team as a Customer Support Specialist, helping clients with their needs.
- Company: Ascendion is a dynamic company focused on innovative technology solutions.
- Benefits: Enjoy flexible working options and opportunities for personal growth.
- Why this job: Be part of a supportive culture that values customer success and teamwork.
- Qualifications: Experience in customer success or account management is essential; strong communication skills are a must.
- Other info: This role requires a can-do attitude and a passion for IoT products.
The predicted salary is between 30000 - 42000 £ per year.
We are urgently looking for a Customer Support Specialist to join our Device Intelligence team. The ideal candidate will have proven experience in management, organizational and prioritization skills.
Required:
- Experience and/or excellent understanding of Customer Success and/or Account/Relationship Management, ideally with a track record of customer retention and growth.
- Experience and/or excellent understanding of billing and contractual matters in a B2B environment.
- Fluent written and verbal communication in English is required.
- Excellent communication, listening, and analytical skills (mandatory).
- Excellent time management, organizational, and prioritization skills.
- General understanding of IoT products and solutions.
- A structured “can-do” approach to open matters and tasks in a demanding environment.
- Methodical and conscientious documentation skills.
- Willingness to develop and identify opportunities for self-improvement.
Customer Support Specialist employer: JR United Kingdom
Contact Detail:
JR United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Specialist
✨Tip Number 1
Familiarise yourself with IoT products and solutions. Understanding the technology behind these products will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your customer success strategies. Be prepared to discuss specific examples of how you've retained customers or improved their experience, as this is crucial for the Customer Support Specialist role.
✨Tip Number 3
Practice your communication skills. Since excellent verbal and written communication is a must, consider engaging in mock interviews or discussions to refine your ability to articulate your thoughts clearly.
✨Tip Number 4
Showcase your organisational skills. Think of ways to demonstrate your time management and prioritisation abilities, perhaps by sharing past experiences where you successfully managed multiple tasks under pressure.
We think you need these skills to ace Customer Support Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer support, account management, and any specific skills mentioned in the job description. Use keywords from the job listing to ensure your application stands out.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of customer success and your ability to manage relationships effectively. Mention specific examples of how you've contributed to customer retention and growth in previous roles.
Showcase Communication Skills: Since excellent communication is mandatory, ensure your application reflects your written and verbal skills. Use clear and concise language, and consider including a brief example of a successful customer interaction.
Highlight Relevant Experience: If you have experience with IoT products or solutions, make sure to mention it. Discuss any relevant projects or roles that demonstrate your understanding of the industry and your ability to handle billing and contractual matters.
How to prepare for a job interview at JR United Kingdom
✨Showcase Your Customer Success Experience
Be prepared to discuss your previous roles in customer support or account management. Highlight specific examples where you successfully retained customers or improved their experience, as this will demonstrate your understanding of customer success.
✨Demonstrate Communication Skills
Since excellent communication is a must for this role, practice articulating your thoughts clearly and concisely. During the interview, listen carefully to questions and respond thoughtfully to show your strong verbal skills.
✨Prepare for B2B Scenarios
Familiarise yourself with billing and contractual matters in a B2B context. Be ready to discuss how you've handled similar situations in the past, as this will show your capability to navigate complex customer interactions.
✨Exhibit a Can-Do Attitude
The job requires a structured 'can-do' approach. Prepare to share examples of how you've tackled challenges in demanding environments, showcasing your problem-solving skills and willingness to take initiative.
