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- Tasks: Build strong relationships with customers and provide expert advice on software solutions.
- Company: Join a dynamic business focused on excellent customer service and innovative software solutions.
- Benefits: Enjoy target-related bonuses, career growth opportunities, and recognition for your achievements.
- Why this job: Be part of a supportive culture that values customer success and personal development.
- Qualifications: Sales experience and knowledge of ERP systems are essential; consultative approach is a plus.
- Other info: UK travel required for customer visits; flexible working arrangements may be available.
The predicted salary is between 36000 - 60000 £ per year.
About Them: They are a dynamic and growing business that continually invests in their software solutions to meet the ever-changing needs of their customers. They pride themselves on delivering excellent customer service and retention, always putting the customers first.
Job Description: They are looking for a natural people person who can forge long-lasting working relationships with customers and enjoys being their trusted advisor and their ‘go-to’ for advice about their software solutions and services.
Key Responsibilities:
- Carry out at least quarterly visits with customers to support their requirements, involving UK travel, some overnight stays, and excellent planning to optimize your days seeing multiple customers where geographically possible.
- Nurture customer accounts for upsell, cross-sell, and contractual revenue opportunities.
- Attend scheduled meetings with team members, including Line Managers, to discuss potential pipeline and ongoing activity.
- Maintain an appropriate level of knowledge of products, services, and technological developments to advise customers effectively.
- Liaise with internal stakeholders and discuss projects with development, web, support, and account management teams.
- Maintain high standards of record-keeping on our CRM.
- Achieve monthly, quarterly, and annual sales targets.
- Work alongside Marketing to deliver and optimize opportunities from campaigns.
- Possess sales experience (new business and/or account management).
- Have experience in taking a consultative approach by understanding business processes and matching customer needs to deliver customer-focused solutions.
- Be able to communicate, present, and influence credibly and effectively at all levels of the organization, internally and externally.
- Exhibit excellent listening, presentation, and negotiation skills both face-to-face and on Teams.
- Have experience working with an ERP system.
- Possess knowledge of software implementation and training.
- Have knowledge of the stockist, merchant, distributor, and wholesale sector.
- Be eligible for target-related bonuses.
- Support learning, development, and career growth.
- Be recognized through the employee reward board for great work.
Customer Success Manager employer: JR United Kingdom
Contact Detail:
JR United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager
✨Tip Number 1
Familiarise yourself with the company's software solutions and services. Understanding their products inside out will not only help you in conversations but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can be a great advantage during interviews.
✨Tip Number 3
Prepare to discuss your previous customer success experiences in detail. Be ready to share specific examples of how you've nurtured customer relationships and achieved upsell or cross-sell opportunities.
✨Tip Number 4
Showcase your consultative approach by thinking about how you would address potential customer needs. This proactive mindset will resonate well with the hiring team and highlight your suitability for the role.
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer success, sales, and account management. Use specific examples that demonstrate your ability to build relationships and achieve sales targets.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer service and your consultative approach. Mention how your skills align with the company's focus on delivering excellent customer service and retention.
Showcase Relevant Skills: Emphasise your communication, presentation, and negotiation skills in your application. Provide examples of how you've successfully influenced stakeholders and nurtured customer accounts in previous roles.
Research the Company: Familiarise yourself with the company's software solutions and their approach to customer service. This knowledge will help you tailor your application and prepare for potential interview questions.
How to prepare for a job interview at JR United Kingdom
✨Showcase Your People Skills
As a Customer Success Manager, your ability to build relationships is key. Be prepared to share examples of how you've successfully nurtured customer relationships in the past, highlighting your approach to being a trusted advisor.
✨Demonstrate Product Knowledge
Familiarise yourself with the company's software solutions and services before the interview. Being able to discuss specific features and how they can benefit customers will show that you're proactive and genuinely interested in their offerings.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle customer challenges. Think of scenarios where you've successfully resolved issues or identified upsell opportunities, and be ready to discuss your thought process.
✨Highlight Your Sales Experience
Since the role involves achieving sales targets, be sure to discuss your previous sales experience. Share specific metrics or achievements that demonstrate your ability to meet or exceed targets, and how you approach consultative selling.
