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For Companies At a Glance
- Tasks: Manage client accounts, drive growth, and ensure successful solution delivery.
- Company: Join a fast-growing tech company in Belfast focused on innovation.
- Benefits: Enjoy a supportive environment with opportunities for professional development.
- Why this job: Make a real impact while building strong client relationships in a dynamic setting.
- Qualifications: 1 year of experience in customer-facing roles; strong analytical and communication skills required.
- Other info: Occasional UK travel for meetings and events may be necessary.
The predicted salary is between 28800 - 43200 £ per year.
Fancy the opportunity to join a fast-growing, innovative technology company that is seeking a Customer Success Executive to join their team here in Belfast? In this role, you’ll play a key part in strengthening client relationships, driving customer growth, and ensuring the successful delivery of solutions to a portfolio of valued B2B clients. This is an exciting opportunity to progress your career within a supportive environment that encourages initiative, professional development, and long-term impact.
Key Responsibilities
- Manage and develop multiple client accounts, acting as a trusted advisor and identifying growth opportunities
- Lead contract negotiations and upsell discussions that align client and company goals
- Represent the business at external meetings, industry conferences, and events (occasional UK travel required)
- Collaborate cross-functionally with engineering and product teams to deliver seamless customer experiences and new product rollouts
- Support the onboarding of new clients and coordinate smooth handovers between teams
- Monitor account performance and provide regular updates and reports to both internal stakeholders and clients
- Stay up to date with market, industry, and customer trends to drive strategic growth opportunities
- Assist junior colleagues where appropriate and contribute to knowledge sharing within the team
- Resolve product-related issues efficiently by liaising with technical teams
What you’ll need for success:
- Minimum 1 year of experience in a customer-facing or account management role, preferably within technology, insurance, financial services, utilities, or consulting
- Proven experience managing multiple B2B accounts in a target-driven environment
- Strong analytical abilities and excellent proficiency in Microsoft Excel
- Excellent verbal and written communication skills
- Self-motivated with a demonstrable ability to learn new skills independently
- Familiarity with data-driven customer success strategies and/or CRM platforms
Customer Success Executive employer: JR United Kingdom
Contact Detail:
JR United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Executive
✨Tip Number 1
Familiarise yourself with the company’s products and services. Understanding what they offer will help you engage in meaningful conversations during interviews and demonstrate your genuine interest in their success.
✨Tip Number 2
Network with current or former employees on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable when preparing for interviews.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed client relationships in the past. Highlighting your experience with B2B accounts will show that you have the skills needed for this role.
✨Tip Number 4
Stay updated on industry trends and challenges. Being knowledgeable about the market will allow you to speak confidently about how you can contribute to the company's growth and success.
We think you need these skills to ace Customer Success Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer-facing roles, particularly in technology or B2B environments. Use specific examples to demonstrate your ability to manage accounts and drive customer growth.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer success and your understanding of the role. Mention how your skills align with the responsibilities outlined in the job description, such as managing client accounts and collaborating with cross-functional teams.
Highlight Relevant Skills: Emphasise your analytical abilities and proficiency in Microsoft Excel, as these are crucial for monitoring account performance. Also, mention any experience with CRM platforms or data-driven strategies that can enhance customer success.
Showcase Your Communication Skills: Since excellent verbal and written communication skills are essential for this role, consider including examples of how you've effectively communicated with clients or stakeholders in previous positions. This could be through presentations, reports, or successful negotiations.
How to prepare for a job interview at JR United Kingdom
✨Know Your Clients
Before the interview, research the company’s client base and understand their needs. Be prepared to discuss how you can strengthen these relationships and drive growth for them.
✨Showcase Your Analytical Skills
Since strong analytical abilities are crucial for this role, come prepared with examples of how you've used data to drive customer success in previous positions. Highlight your proficiency in Microsoft Excel and any relevant CRM platforms.
✨Demonstrate Communication Skills
As a Customer Success Executive, excellent verbal and written communication is key. Practice articulating your thoughts clearly and confidently, and be ready to discuss how you’ve effectively communicated with clients in the past.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think of examples where you've resolved product-related issues or managed multiple accounts successfully, and be ready to share these experiences.
