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- Tasks: Assist customers with online subscriptions and provide support via calls, webchat, and emails.
- Company: Join Teleperformance, a global leader in customer management with over 300,000 colleagues worldwide.
- Benefits: Enjoy perks like discounts, wellness resources, and a cycle to work scheme.
- Why this job: Be part of a dynamic team supporting a trusted newspaper while developing your skills.
- Qualifications: Strong communication skills and tech-savvy; no prior experience required.
- Other info: Onsite role in Bristol with a structured training programme and career development opportunities.
Location: Weston-super-Mare, United Kingdom
Job Category: Other - EU work permit required: Yes
Start Date: 2nd June 2025
Salary: £12.60 per hour
Site: Spectrum House, Central Bristol - this is an onsite role only, no work at home option available
Shifts: 37.5 hours per week (shifts between 8am-8pm Monday to Friday, 9am-6pm Saturday and Sunday)
Training Duration: 2 weeks
Could this be the opportunity you have been waiting for? Would you love to be part of an energetic and compassionate team supporting one of the world’s most trusted international newspapers? Do you have a passion for delivering exceptional customer service and creating meaningful experiences? Our callers want to talk to people with personality—those who listen, understand, and ask the right questions to find the best solutions! Can you use your communication skills to provide top-tier customer service via phone, live chat, and email? Are you customer-focused with a proactive, self-motivated work approach? Do you have good technological skills (on PCs and mobile applications)? If you answered YES to these questions, you could be our next customer service superstar!
Who are we at Teleperformance? We are a global outsourcing customer management company with over 300,000 colleagues worldwide in over 80 countries. In the UK, we have 19 sites and over 7,000 staff. We are known for our hard work, impressive results, and great work environment. We interact with customers on behalf of our clients, helping to solve their queries. We support customers through various channels, including telephone, email, web chat, white mail, and social media. We invest in our teams with excellent training programs and opportunities for career development.
Job Overview
- Assisting customers with their online subscription inquiries and account management.
- Providing information and support to a global customer base via inbound calls, webchat, and emails.
Typical Day in the Office
- Signing into systems and preparing for the day.
- Engaging with customers regarding their online subscriptions.
- Troubleshooting and problem-solving through effective questioning and active listening to resolve issues like subscriptions, payments, and accounts.
- Working in a fast-paced, targeted environment to achieve goals.
- Taking scheduled breaks to rest, eat, or take a walk.
Training and Support
Two weeks of paid classroom training, followed by two weeks in our graduation bay where you'll handle live calls. Support from experienced team members is provided throughout.
Perks and Benefits
- Perks at Work – Discounts and online classes
- Help@Hand – Wellness resources, GP access, mental health, legal and financial advice
- Critical Illness Cover – up to £10,000
- Cycle to Work Scheme
- Holiday Purchase Scheme
- Length of Service Awards
- Monthly Inspire Awards
- Refer-A-Friend bonus – up to £1,200
- Wellbeing Webinars
Customer Service Specialist - Bristol onsite employer: JR United Kingdom
Contact Detail:
JR United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Specialist - Bristol onsite
✨Tip Number 1
Familiarise yourself with the company, Teleperformance, and their values. Understanding their commitment to exceptional customer service will help you align your responses during any interviews or discussions.
✨Tip Number 2
Practice your communication skills, especially in a customer service context. Role-playing common customer scenarios can help you feel more confident and prepared to demonstrate your problem-solving abilities.
✨Tip Number 3
Be ready to discuss your technological skills. Since the role involves using PCs and mobile applications, think of examples where you've successfully used technology to assist customers or solve problems.
✨Tip Number 4
Prepare questions to ask during the interview about the team dynamics and training opportunities. This shows your interest in the role and helps you gauge if it's the right fit for you.
We think you need these skills to ace Customer Service Specialist - Bristol onsite
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Customer Service Specialist position. Tailor your application to highlight relevant experiences that align with these expectations.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your customer service experience, communication skills, and any technological proficiency. Use bullet points for clarity and focus on achievements that demonstrate your ability to provide exceptional service.
Write a Strong Cover Letter: In your cover letter, express your passion for customer service and your enthusiasm for joining Teleperformance. Provide specific examples of how you've successfully resolved customer issues in the past and how you can contribute to their team.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer service role.
How to prepare for a job interview at JR United Kingdom
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering exceptional customer service. Share specific examples from your past experiences where you went above and beyond to help a customer, as this will demonstrate your commitment to creating meaningful experiences.
✨Demonstrate Effective Communication Skills
Since the role involves interacting with customers via phone, live chat, and email, practice articulating your thoughts clearly. During the interview, focus on active listening and responding thoughtfully to questions, showcasing your ability to engage with customers effectively.
✨Prepare for Common Scenarios
Anticipate common customer service scenarios that may arise in the role, such as handling subscription inquiries or troubleshooting issues. Prepare responses that highlight your problem-solving skills and how you would approach these situations with empathy and professionalism.
✨Familiarise Yourself with Technology
As the job requires good technological skills, be ready to discuss your experience with PCs and mobile applications. You might even want to mention any relevant software or tools you've used in previous roles, as this will show your readiness to adapt to their systems.
