Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Engage with customers via phone, chat, and email to resolve inquiries and provide support.
- Company: Join Teleperformance, a global leader in customer management with over 300,000 colleagues worldwide.
- Benefits: Enjoy perks like discounts, free online classes, and a cycle to work scheme.
- Why this job: Be part of a dynamic team supporting a trusted newspaper while developing your skills.
- Qualifications: Strong communication skills and a passion for customer service are essential.
- Other info: Onsite role in Bristol with a structured training programme and opportunities for career growth.
Location: Bath, United Kingdom
Job Category: Other - EU work permit required: Yes
Posted: 05.05.2025
Expiry Date: 19.06.2025
Start Date: 2nd June 2025
Salary: £12.60 per hour
Site: Spectrum House, Central Bristol - this is an onsite role only, no work at home option available
Shifts: 37.5 hours per week (shifts between 8am-8pm Monday to Friday, 9am-6pm Saturday and Sunday)
Training Duration: 2 weeks
Could this be the opportunity you have been waiting for? Would you love to be part of an energetic and compassionate team supporting one of the world’s most trusted international newspapers? Do you have a passion for delivering exceptional customer service and creating meaningful experiences? Our callers want to talk to people with personality—those who listen, understand, and ask the right questions to find the best solutions! Can you use your communication skills to provide top-tier customer service via phone, live chat, and email? Are you customer-focused with a proactive and self-motivated approach? Do you have good technological skills (on PCs and mobile applications)? If you are thinking this sounds like you and you answer YES to these questions... then you could be our next customer service superstar!
Who are we at Teleperformance and what do we do? We are a global outsourcing customer management company with over 300,000 colleagues worldwide in over 80 countries. In the UK, we have 19 sites and over 7,000 staff. We are known for our hard work, impressive results, and great work environment. We interact with customers on behalf of our clients, helping to solve their queries, and aim to support customers in the way they need. We support multiple channels, including telephone, email, web chat, white mail, and social media interactions. We invest in our teams and offer excellent opportunities for career development. Our award-winning training programs and dedicated teams are here to help you grow.
Job Overview: As part of our expanding team, your responsibilities will include:
- Being the first point of contact for customer inquiries regarding online subscriptions and account management.
- Providing information and support to a global customer base through inbound calls, web chat, and emails.
Typical Day in the Office:
- Signing into systems and preparing for the day.
- Engaging with customers about their online subscriptions.
- Troubleshooting and resolving issues related to subscriptions, payments, and accounts through effective questioning and active listening.
- Working in a fast-paced, targeted environment to achieve goals and maximize opportunities.
- Taking breaks for lunch and short rests to recharge.
Start of Your Journey with Teleperformance: Two weeks of paid classroom training, followed by two weeks in our graduation bay, where you'll handle live calls with full support from experienced team members.
Perks & Benefits:
- Discounts, free online classes
- Help@Hand: Discounts, wellbeing resources, webinars, access to healthcare and legal advice
- Critical Illness Cover: Up to £10,000
- Cycle to Work Scheme
- Holiday Purchase Scheme
- Length of Service Awards
- Monthly Inspire Awards
- Refer-A-Friend Bonus: Up to £1,200
- Monthly Wellbeing Webinars
- Dedicated Employee Experience Support
Customer Service Specialist - Bristol onsite employer: JR United Kingdom
Contact Detail:
JR United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Specialist - Bristol onsite
✨Tip Number 1
Familiarise yourself with the company culture at Teleperformance. They value energetic and compassionate team members, so showcasing your personality during any interactions can help you stand out.
✨Tip Number 2
Brush up on your communication skills, especially in handling customer inquiries via phone, live chat, and email. Practising active listening and effective questioning techniques will be crucial for this role.
✨Tip Number 3
Prepare to discuss your experience with technology, particularly with PCs and mobile applications. Being able to demonstrate your comfort with these tools can give you an edge in the interview process.
✨Tip Number 4
Understand the importance of working in a fast-paced environment. Be ready to share examples of how you've successfully managed multiple tasks or met targets in previous roles to show you're a good fit for their dynamic setting.
We think you need these skills to ace Customer Service Specialist - Bristol onsite
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Customer Service Specialist position. Tailor your application to highlight relevant skills and experiences that align with the role.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your customer service experience, communication skills, and any technological proficiency. Use bullet points for clarity and focus on achievements that demonstrate your ability to provide exceptional service.
Write a Strong Cover Letter: In your cover letter, express your passion for customer service and your enthusiasm for joining Teleperformance. Mention specific examples of how you've successfully handled customer inquiries or resolved issues in the past.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer service role.
How to prepare for a job interview at JR United Kingdom
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering exceptional customer service. Share specific examples from your past experiences where you went above and beyond to help a customer, as this will demonstrate your commitment to creating meaningful experiences.
✨Prepare for Common Scenarios
Anticipate common customer service scenarios that may arise during the interview. Be ready to discuss how you would handle difficult customers or resolve issues related to subscriptions and payments, showcasing your problem-solving skills and ability to stay calm under pressure.
✨Highlight Your Communication Skills
Since the role involves interacting with customers via phone, live chat, and email, emphasise your strong communication skills. Practice articulating your thoughts clearly and concisely, and be prepared to demonstrate active listening during the interview.
✨Familiarise Yourself with Technology
As the job requires good technological skills, make sure you are comfortable using PCs and mobile applications. Mention any relevant experience you have with customer service software or tools, and be ready to discuss how you adapt to new technologies quickly.
