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For Companies At a Glance
- Tasks: Be the go-to person for local producers with payment queries and complaints.
- Company: Join a dynamic team in Newcastle, making a difference in customer service.
- Benefits: Enjoy a 6-month contract with a supportive work environment and hands-on experience.
- Why this job: Gain valuable skills while helping others and working in a fast-paced, friendly atmosphere.
- Qualifications: Previous customer service experience and strong communication skills are a must.
- Other info: Onsite role, perfect for those looking to kickstart their career this August!
The predicted salary is between 28800 - 43200 £ per year.
Newcastle - Onsite 5 days a week
6 month contract
Inside of IR35
The Role
As a Customer Service Advisor, you will be the first point of contact for local producers seeking assistance with waste fee payment requests. You will handle a variety of inquiries, including challenging invoice amounts, payment instructions, disputes, and complaints. Communication will primarily be via phone, but you will also interact with customers through online chat, email, and postal correspondence. Additionally, you will be responsible for addressing IT-related queries regarding the payment process and channelling them to Service Now when necessary.
Key Responsibilities:
- Responding to customer queries via phone, email, chat and post.
- Provide customers information relating to the program.
- Deliver excellent customer service to customers.
- Raise tickets in Service Now.
- Redirect tickets to correct resolving areas.
- Handling disputes and complaints professionally and efficiently, ensuring prompt resolution.
- Managing Ad-hoc requests.
- Maintaining accurate records of interactions and following up on outstanding queries.
- Ensuring compliance with policies and government regulations.
Role Requirements
We'd love to hear from you if you have:
- Previous experience in a customer service role, ideally within a contact centre or similar environment.
- Strong communication skills, with the ability to explain complex information clearly.
- Excellent problem-solving abilities and resilience to handle difficult conversations.
- The ability to work both independently and as part of a small, supportive team.
- A proactive and adaptable approach to work in a fast-paced environment.
If you are available and interested please apply today!
Customer Service Representative - August Start! employer: JR United Kingdom
Contact Detail:
JR United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative - August Start!
✨Tip Number 1
Familiarise yourself with common customer service scenarios, especially those related to payment disputes and complaints. This will help you demonstrate your problem-solving skills during the interview.
✨Tip Number 2
Practice your communication skills by engaging in mock conversations. Focus on explaining complex information clearly, as this is crucial for the role.
✨Tip Number 3
Research the company and its services thoroughly. Understanding their processes and values will allow you to align your answers with what they are looking for in a candidate.
✨Tip Number 4
Be prepared to discuss your previous customer service experiences. Think of specific examples where you handled difficult situations or resolved complaints effectively.
We think you need these skills to ace Customer Service Representative - August Start!
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, especially in a contact centre environment. Use specific examples that demonstrate your communication skills and problem-solving abilities.
Craft a Compelling Cover Letter: Write a cover letter that addresses the key responsibilities of the role. Mention your previous experience handling customer inquiries and disputes, and explain how you can deliver excellent customer service.
Showcase Your Skills: In your application, emphasise your strong communication skills and resilience. Provide examples of how you've successfully managed difficult conversations or resolved complaints in the past.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at JR United Kingdom
✨Showcase Your Communication Skills
As a Customer Service Representative, strong communication is key. Be prepared to demonstrate your ability to explain complex information clearly during the interview. Practice articulating your thoughts and consider using examples from your past experiences.
✨Prepare for Problem-Solving Scenarios
Expect to face questions that assess your problem-solving abilities. Think of specific instances where you successfully resolved customer issues or handled difficult conversations. This will show your resilience and capability in managing challenging situations.
✨Familiarise Yourself with the Company
Research the company and its services before the interview. Understanding their values and how they operate will help you tailor your responses and demonstrate your genuine interest in the role.
✨Practice Active Listening
During the interview, practice active listening. This means fully concentrating on what the interviewer is saying, which will help you respond appropriately and show that you value their input. It’s a crucial skill for any customer service role.
