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- Tasks: Assist local producers with payment inquiries and resolve customer issues via phone, email, and chat.
- Company: Join a dynamic team in Sunderland focused on delivering top-notch customer service.
- Benefits: Enjoy a supportive work environment with opportunities for growth and development.
- Why this job: Be the voice of support, making a real impact while honing your communication skills.
- Qualifications: Previous customer service experience and strong problem-solving skills are essential.
- Other info: This is a 6-month contract role, working onsite five days a week.
The predicted salary is between 24000 - 36000 £ per year.
As a Customer Service Advisor, you will be the first point of contact for local producers seeking assistance with waste fee payment requests. You will handle a variety of inquiries, including challenging invoice amounts, payment instructions, disputes, and complaints. Communication will primarily be via phone, but you will also interact with customers through online chat, email, and postal correspondence. Additionally, you will be responsible for addressing IT-related queries regarding the payment process and channelling them to Service Now when necessary.
Key Responsibilities:- Responding to customer queries via phone, email, chat and post.
- Provide customers information relating to the program.
- Deliver excellent customer service to customers.
- Raise tickets in Service Now.
- Redirect tickets to correct resolving areas.
- Handling disputes and complaints professionally and efficiently, ensuring prompt resolution.
- Managing Ad-hoc requests.
- Maintaining accurate records of interactions and following up on outstanding queries.
- Ensuring compliance with policies and government regulations.
- Previous experience in a customer service role, ideally within a contact centre or similar environment.
- Strong communication skills, with the ability to explain complex information clearly.
- Excellent problem-solving abilities and resilience to handle difficult conversations.
- The ability to work both independently and as part of a small, supportive team.
- A proactive and adaptable approach to work in a fast-paced environment.
If you are available and interested please apply today!
Customer Service Representative - August Start! employer: JR United Kingdom
Contact Detail:
JR United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative - August Start!
✨Tip Number 1
Familiarise yourself with common customer service scenarios, especially those related to payment disputes and complaints. This will help you demonstrate your problem-solving skills during the interview.
✨Tip Number 2
Practice your communication skills by engaging in mock conversations. Focus on explaining complex information clearly, as this is crucial for the role.
✨Tip Number 3
Research the company’s values and customer service philosophy. Being able to align your answers with their approach will show that you’re a good fit for their team.
✨Tip Number 4
Prepare examples from your past experience where you successfully handled difficult conversations or resolved disputes. This will provide concrete evidence of your capabilities during the interview.
We think you need these skills to ace Customer Service Representative - August Start!
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Customer Service Representative position. Tailor your application to highlight relevant experience and skills that match the role.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous customer service experience, especially in a contact centre environment. Provide specific examples of how you've handled customer inquiries, disputes, or complaints effectively.
Showcase Communication Skills: Since strong communication skills are essential for this role, make sure to demonstrate your ability to convey complex information clearly in your application. Use concise language and avoid jargon to ensure clarity.
Proofread Your Application: Before submitting your application, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail and professionalism, which are crucial in customer service roles.
How to prepare for a job interview at JR United Kingdom
✨Know the Role Inside Out
Make sure you understand the responsibilities of a Customer Service Representative. Familiarise yourself with handling inquiries, disputes, and complaints, as well as the tools like Service Now that you'll be using.
✨Showcase Your Communication Skills
Since communication is key in this role, prepare to demonstrate your ability to explain complex information clearly. Practice answering common customer queries to show your proficiency.
✨Prepare for Problem-Solving Scenarios
Think of examples from your past experience where you've successfully resolved customer issues. Be ready to discuss these during the interview to highlight your problem-solving abilities.
✨Exhibit Adaptability and Resilience
This role can be fast-paced and challenging. Be prepared to discuss how you've adapted to changing situations in previous jobs and how you handle difficult conversations with customers.
