Customer Service Representative

Customer Service Representative

Hours: 9:00 – 5:30 OR 8:00 – 4:30

Salary: £25,000 (plus annual bonus & generous benefits)

Your Role:

Join our dynamic team as a Customer Service Representative, becoming the go-to expert for Mortgage and Savings Accounts! We seek a detail-oriented, customer-focused individual to deliver excellent service and seamless administration.

What You\’ll Be Doing:

• Handle inquiries confidently—over the phone or in person—ensuring every customer feels heard and supported.
• Stay updated with all our offerings and provide accurate information without giving financial advice.
• Manage accounts, process completions, redemptions, payments, transfers, and customer updates.
• Investigate lost accounts, process ISA transfers, and support mortgage arrears operations.
• Assist with cashiering, liaise with external suppliers, and collaborate across departments to ensure smooth operations.
• Handle administrative amendments, prepare customer correspondence, and review reports for accuracy.
• Participate in system testing to ensure new products and updates function properly.

Why Join Us?

• Be part of a supportive and friendly team.
• Gain valuable experience in financial services.
• Enjoy varied tasks that keep every day interesting.
• Develop your expertise in mortgages and savings.

If you thrive in a fast-paced environment and love delivering exceptional customer service, we’d love to hear from you!

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