Customer Service - Personal Banker (6 months)

Job Title: Customer Service – Personal Banker (6 months), Bath

Join us as a Customer Service, Personal Banker in Bath.

Responsibilities include:

1. Guiding and supporting branch customers to achieve their financial goals.
2. Proactively enhancing the customer banking experience.
3. Achieving a Foundation Certificate in Responsible Banking with full training support.
4. Role duration: six months, ending on 31st December 2025.
5. This position does not meet Skilled Worker visa sponsorship requirements.

What you\’ll do

As the first point of contact, you\’ll provide outstanding service, ensuring a seamless and positive customer experience through:

• Proactive conversations to understand customer needs.
• Handling banking requests like payments, balance inquiries, and transfers.
• Explaining banking options and services.
• Identifying opportunities to assist with financial products and collaborating with teams.

The skills you\’ll need

Motivation to develop your career, customer-centric approach, and strong communication skills are essential. You should also have:

• A passion for customer service and attention to detail.
• Ability to work under pressure and improve service continuously.
• Strong interpersonal skills and teamwork.
• Commitment to learning new skills.

Compensation and Benefits

Starting salary: £26,010 pro rata. Benefits include:

• Protection, healthcare, and lifestyle benefits.
• 33 days holiday entitlement (pro rata).
• Monthly retirement contributions.

Additional Information

Flexible working hours within branch hours (9am-5pm, Monday to Friday, rotational Saturdays, some bank holidays). The training program includes ongoing coaching, support, and study towards external qualifications to support your career growth.

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