Customer Service – Personal Banker (6 months)

Join us as a Customer Service, Personal Banker in Lerwick

• You’ll be integral in guiding and supporting our valued branch customers, helping them to achieve their financial goals.
• We’ll look to you to proactively find ways to continually enhance our customer banking experience.
• We’ll support you to achieve a Foundation Certificate in Responsible Banking and build on your existing skills with full training.
• You\’ll join us on a part-time basis, working 25 hours a week, either on fewer days or fewer hours each day.
• This job does not meet Skilled Worker visa sponsorship requirements.

What you\’ll do

As the first point of contact in our branches, customers will be at the very heart of your role. You’ll be committed to providing outstanding service in every interaction, working with high levels of accuracy to ensure a seamless and positive experience.

• Having proactive conversations, understanding customer needs, and assisting with their banking requirements.
• Completing general banking requests such as payments, balance inquiries, and transfers.
• Helping customers understand the different ways they can bank with us and the range of services available.
• Identifying opportunities to assist customers with simple financial products and collaborating with other teams for a seamless experience.

The skills you\’ll need

To succeed, you should be motivated, career-driven, and customer-centric. Strong communication skills are essential to clearly explain our products and procedures.

• A passion for customer service and attention to detail.
• The ability to work under pressure and continuously improve service quality while meeting personal and branch goals.
• Strong interpersonal skills and teamwork abilities.
• The commitment to developing new skills and responsibilities.

How we’ll reward you

You’ll receive a competitive salary starting at £26,010 pro-rata for your hours, along with benefits such as protection, healthcare, lifestyle perks, 33 days holiday (pro-rata), and a monthly retirement contribution. For more details, visit our rewards and benefits page.

What else you need to know

Your working pattern

You’ll work approximately 25 hours weekly during branch opening hours (9 am – 5 pm, Monday to Friday, with rotational Saturdays and some bank holidays).

Your learning journey

Start with comprehensive training, ongoing coaching, and support, including studying for external qualifications to further your career opportunities.

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