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- Tasks: Lead a dynamic customer service team and ensure top-notch service delivery.
- Company: Join a well-established business in the packaging and processing solutions sector.
- Benefits: Enjoy a competitive salary, supportive team environment, and on-site parking.
- Why this job: Make a real impact in a fast-paced, customer-focused environment that values innovation.
- Qualifications: Experience in customer service management with strong leadership and communication skills required.
- Other info: Full-time role, Monday to Friday, with opportunities for professional growth.
The predicted salary is between 28800 - 48000 £ per year.
Location: North Yorkshire
Salary: Competitive + Benefits
Are you a dynamic and driven customer service leader ready to take your career to the next level? We are working on behalf of a well-established business in the packaging and processing solutions sector, seeking an experienced Customer Services Manager to join their team. This is a fantastic opportunity to join a fast-paced, customer-focused environment where you can make a real impact by leading a team and driving service excellence.
About the Role:
- Lead and manage the customer service team, ensuring a high standard of service is delivered at all times
- Oversee the processing of customer orders, queries, and complaints, ensuring timely resolution
- Develop and implement customer service processes to improve efficiency and customer satisfaction
- Collaborate closely with sales, production, and logistics teams to ensure seamless order fulfilment
- Monitor key metrics (KPIs) and report on team performance to senior management
- Provide coaching and support to team members, fostering a positive and productive working environment
About You:
- Previous experience in a customer service management or supervisory role, ideally within a manufacturing, supply chain, or distribution environment
- Strong leadership and team management skills
- Excellent communication and interpersonal abilities
- Customer-focused mindset with a passion for delivering exceptional service
- Proficient in CRM systems and Microsoft Office (Word, Excel, Outlook)
- Organised, analytical, and able to manage multiple priorities
What’s on Offer:
- Competitive salary package
- Monday–Friday, full-time role
- Supportive team environment and the opportunity to make a visible impact
- On-site parking and other company benefits
If you are passionate about leading customer service teams and want to join a company that values innovation, quality, and customer satisfaction, we’d love to hear from you!
Customer Service Manager employer: JR United Kingdom
Contact Detail:
JR United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Manager
✨Tip Number 1
Research the company thoroughly before your interview. Understand their products, services, and customer service philosophy. This will help you tailor your responses and demonstrate your genuine interest in the role.
✨Tip Number 2
Prepare specific examples from your past experience that showcase your leadership skills and ability to resolve customer issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Tip Number 3
Familiarise yourself with common customer service metrics and KPIs. Be ready to discuss how you've used these in previous roles to improve team performance and customer satisfaction.
✨Tip Number 4
Network with current or former employees of the company on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can help you stand out during the interview process.
We think you need these skills to ace Customer Service Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service management, particularly in manufacturing or distribution. Use specific examples that demonstrate your leadership skills and ability to improve customer satisfaction.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the role. Mention how your previous experiences align with the responsibilities outlined in the job description, such as leading teams and resolving customer queries.
Highlight Key Skills: In your application, emphasise your proficiency in CRM systems and Microsoft Office. Also, mention your analytical skills and ability to manage multiple priorities, as these are crucial for the Customer Service Manager role.
Showcase Your Achievements: Include specific metrics or achievements from your past roles that demonstrate your success in improving customer service processes or team performance. This could be in the form of KPIs you have met or exceeded.
How to prepare for a job interview at JR United Kingdom
✨Showcase Your Leadership Skills
As a Customer Service Manager, you'll need to demonstrate your leadership abilities. Prepare examples of how you've successfully led teams in the past, focusing on your approach to coaching and developing team members.
✨Understand the Company and Its Values
Research Jackson Hogg and their approach to customer service. Be ready to discuss how your values align with theirs and how you can contribute to their mission of delivering exceptional service.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills. Think of specific scenarios where you've resolved customer complaints or improved processes, and be ready to explain your thought process and outcomes.
✨Highlight Your Technical Proficiency
Since the role requires proficiency in CRM systems and Microsoft Office, be prepared to discuss your experience with these tools. Mention any specific software you've used and how it has helped you manage customer relationships effectively.
