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- Tasks: Help customers navigate government services and provide essential support over the phone.
- Company: Join Teleperformance, a vibrant company dedicated to making a difference in people's lives.
- Benefits: Enjoy remote work, no weekends, and perks like discounts, wellbeing resources, and a cycle-to-work scheme.
- Why this job: Make a real impact during tough times while working in a supportive and dynamic environment.
- Qualifications: Strong communication skills, customer service experience, and a positive attitude are essential.
- Other info: Full training provided, with a permanent contract and opportunities for personal growth.
The predicted salary is between 19800 - 23800 £ per year.
Would you like to make a difference to someone’s life? Are you driven to serve a real purpose, helping people as we face the terrible hardships and difficulties of the cost of living crisis? If you said yes to these questions then this challenging yet rewarding role is for you.
We are looking for a team of experienced Full time Inbound Telephone Customer Service Specialists to join our TP family for one of our Government campaigns.
- Role: Customer Service Specialist
- Site: Work at home (full Time)
- Start Date: 21st of July
- Contract: Full-Time Permanent
- Training Duration: 10 days, Monday to Friday (full time training must be attended 9am-5:30pm)
- Hours: 37.5 hours per week
- Shifts: Monday – Friday 8:00am to 18:15 (8-4 / 9-5 / 10-6) (Full equipment is provided)
- Salary: £23,804 PA (£12.21ph)
What does my role involve?
- You will be working in a lively, vibrant and rewarding environment. Your day will start by signing into your systems, making sure you are ready for the fast-paced day ahead.
- As a Telephone Customer Service Specialist you will provide excellent service to a diverse range of customers and employers.
- You will be working on an inbound Telephone channel helping customers who are inquiring about employment status in line with government guidelines, general claims, payments, advances and impact of Covid-19/government support, change of details/circumstances, new Universal Credit claims and appointment-related queries.
- You will make a difference to people’s lives by informing customers of benefit payments to help with living costs, which may be available to those on a low income, or who are out of work or cannot work.
What do we need from you?
- Strong verbal and written skills with the ability to show attention to detail.
- Ability to establish excellent customer relationships in a fast-paced environment.
- A can-do attitude with the ability to interact with lots of different people.
- Professional and friendly telephone manner with the ability to show empathy when needed.
- Customer Service experience.
- Experience of working within a target-driven environment to a high standard.
- PC skills, and the ability to navigate multiple systems competently, with ease.
- A good consistent typing speed and the ability to multi-task.
- Take ownership of situations with positivity, resilience and a dedicated approach to providing service excellence.
- Ability to work within a fast-paced, challenging and rewarding environment.
What you get from us:
- Perks at Work – Savings Discounts / Free Online Classes
- Help@Hand - Savings Discounts / Podcast / Wellbeing Resources / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice
- Critical Illness – up to £10,000
- Cycle to Work Scheme
- Holiday Purchase Scheme
- Length of Service Awards
- Monthly Inspire Awards – For the best of the best
- Refer-A-Friend earns up to £1,200 for you
- Monthly Wellbeing Webinars
- Dedicated Employee Experience Progress – Here to support TP journey.
The role you are applying for requires that you are vetted to Baseline Personnel Screening Standard (BPSS). If your application is successful, you will be asked to provide documents/evidence to allow us to perform the below checks:
- Identity check
- Nationality and Immigration Status (including the entitlement to undertake the work we are offering)
- Basic Criminal Records Check
- Employment/Academic History Check - for a period three years leading up to your application.
We will require documented evidence of your three-year history, employer/education references, payslips/P45, other evidence of salary payments. If you had any gaps in work/education during this time, we will need evidence of what your activity was, e.g. travel, study, unemployment, volunteering etc. If your application is successful, we will provide you with a list of acceptable documents and how you can send them to us.
Please note that if you are selected for the role, we will require all documents/evidence before we can confirm your start date with us. All screening and evidence must be completed satisfactorily before commencement of employment. We strongly recommend you start to compile this information so you have it ready to supply when needed.
If you think you match the above, want to make a difference and have a desire to help resolve complex issues then please APPLY TODAY to create your application and a member of our friendly recruitment team will be in touch with you within 48 hours!
Customer Service Expert - Government ( No weekends No Bank holidays - Fully remote ) employer: JR United Kingdom
Contact Detail:
JR United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Expert - Government ( No weekends No Bank holidays - Fully remote )
✨Tip Number 1
Familiarise yourself with government services and support systems, especially those related to employment and benefits. This knowledge will help you engage confidently with customers and demonstrate your commitment to helping them.
✨Tip Number 2
Practice your telephone communication skills. Since this role involves a lot of inbound calls, being able to convey information clearly and empathetically is crucial. Consider role-playing scenarios with friends or family to build your confidence.
✨Tip Number 3
Showcase your ability to multitask by preparing to discuss how you've managed multiple responsibilities in previous roles. This will highlight your capability to handle the fast-paced environment expected in this position.
✨Tip Number 4
Research common customer service challenges in government roles, particularly during crises like the cost of living situation. Being prepared with solutions or approaches to these issues can set you apart during interviews.
We think you need these skills to ace Customer Service Expert - Government ( No weekends No Bank holidays - Fully remote )
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience, especially in fast-paced environments. Emphasise any roles where you've demonstrated strong verbal and written communication skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping others, particularly in challenging situations. Mention specific examples of how you've positively impacted customers in previous roles.
Highlight Relevant Skills: In your application, clearly outline your ability to multitask, navigate multiple systems, and maintain a professional telephone manner. Use keywords from the job description to align your skills with their requirements.
Prepare for Background Checks: Since the role requires Baseline Personnel Screening Standard (BPSS), gather necessary documents like identity proof, employment history, and any references ahead of time to streamline the process if selected.
How to prepare for a job interview at JR United Kingdom
✨Show Your Empathy
As a Customer Service Expert, you'll be dealing with individuals facing tough situations. Make sure to demonstrate your ability to empathise during the interview. Share examples of how you've helped customers in the past and how you approached their concerns with understanding.
✨Highlight Your Communication Skills
Strong verbal and written communication skills are crucial for this role. Prepare to discuss your experience in customer service and how you've effectively communicated with diverse groups. Practise articulating your thoughts clearly and confidently.
✨Demonstrate Problem-Solving Abilities
The role involves addressing various customer inquiries and issues. Be ready to provide examples of how you've successfully resolved problems in previous positions. This will showcase your ability to think on your feet and handle challenging situations.
✨Familiarise Yourself with Government Support Schemes
Since you'll be assisting customers with government-related queries, it's beneficial to have a basic understanding of relevant support schemes like Universal Credit. Research these topics beforehand so you can speak knowledgeably about them during the interview.
