Customer Service Associate - NatWest Birmingham

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Client:

Teleperformance

Location:

birmingham, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

2

Posted:

02.05.2025

Expiry Date:

16.06.2025

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Job Description:

Are you ready to take your career to new heights?

• Location: Natwest Bank, Birmingham City Centre – Office-based training and graduate bay (7 weeks). Hybrid once training is complete. Great public transport links!
• Shifts: Full-time – 40 hours per week, hours between 07:00 and 01:00
• Training Duration: 3 weeks onsite, 4 weeks graduate bay onsite
• Probity Requirements: Credit, Criminal, Sanctions, and Fraud checks. Must evidence last 2 years employment and last 5 years address history
• Description of the Job: Provide proactive and reactive service to ensure customers meet their financial arrangements aligned with their goals.
• Key Responsibilities: At first contact, deliver outstanding customer service and help achieve organizational goals.

Educate customers on banking options, support their choice of services, and complete processes compliantly for a positive experience.

Take appropriate actions to ensure good customer outcomes, review and address gaps proactively.

Join us as a Customer Service Associate

• Deliver excellent service, keeping customer needs and financial goals at the forefront
• Educate customers on banking options and support their decisions
• Complete processes accurately and compliantly for seamless service

What you\’ll do: Conduct financial reviews, manage your diary, and balance proactive and planned customer interactions.

Your duties include:

• Supporting the bank’s operational standards
• Maintaining relationships within your department
• Resolving complaints and errors promptly
• Ensuring customer satisfaction in every interaction

The skills you\’ll need: Customer service experience, relationship management, organizational skills, and regulatory environment familiarity.

Demonstrate:

• Excellent communication skills
• Technological proficiency, including Microsoft Office
• Customer-focused attitude

What you get from us: Perks including discounts, wellbeing resources, schemes, awards, and referral bonuses.

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