Customer Service Associate

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? Manchester (City Centre)

? Full-time | Permanent | Office-based

Are you passionate about delivering brilliant customer experiences? Do you enjoy helping others, solving problems, and working in a fast-paced, friendly environment? If so, we have an exciting opportunity to join a growing, purpose-driven financial services business in Manchester.

This company is on a mission to help individuals and businesses thrive by delivering innovative lending and savings solutions across the UK. With a strong track record, award-winning service, and a culture that puts people first, they are expanding their consumer lending operation — and are looking for a customer-first, proactive team player to join them.

What You’ll Be Doing

• Be the first point of contact for customers via phone, email, and secure messaging
• Assist customers with queries, payment processing, account updates, and more
• Help customers in early-stage arrears get back on track with their payments
• Work closely with teams across the business, including Lending Operations and Credit
• Identify and support vulnerable customers with care and empathy
• Maintain accurate records and deliver exceptional service in every interaction
• Ensure positive customer outcomes and help uphold high service standards

What We’re Looking For

• Previous experience in a customer service or call centre environment (preferably in financial services or regulated sectors)
• Excellent written and verbal communication skills
• High attention to detail and a process-driven mindset
• Strong organisational skills and ability to prioritise workload
• Confident using digital systems and working in a fast-paced environment
• A team player with a can-do attitude and a genuine passion for helping others

Why Apply?

• 30 days’ annual leave + bank holidays
• Private medical insurance for you and your partner/spouse
• Free gym membership
• Discretionary bonus & share awards
• Life assurance and income protection
• Cycle to Work and EV salary sacrifice schemes
• Save As You Earn share scheme
• 4 volunteering days a year to support local communities
• Vibrant city centre office and a collaborative, friendly culture

This is a fantastic opportunity to join a business that genuinely cares about its customers, its people, and making a positive impact. If you\’re looking for a role with purpose, great perks, and real room to grow, we’d love to hear from you.

Apply now to take your next step in customer service with a business that’s shaping the future of inclusive and responsible finance.

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