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- Tasks: Manage metering operations and ensure accurate service delivery in a dynamic environment.
- Company: Join a leading company in the energy sector focused on professional growth and wellbeing.
- Benefits: Enjoy 25 days annual leave, free gym access, onsite parking, and fun team events.
- Why this job: This role offers career development, problem-solving opportunities, and a chance to make an impact.
- Qualifications: Strong communication, organisational skills, and experience in the energy sector are preferred.
- Other info: Starting salary of £27,000 plus bonuses; remote work options available.
The predicted salary is between 21600 - 37800 £ per year.
Are you an organised, detail-oriented professional with a passion for the energy sector? Do you thrive in a dynamic environment where problem-solving and stakeholder management are key? If so, this could be the perfect role for you!
You’ll receive a starting salary of £27,000 + bonus + benefits and the opportunity to develop your career!
Why Join Us? We offer a range of benefits to support your wellbeing and professional growth:
- 25 days of annual leave (plus bank holidays)
- Free onsite parking
- Access to an onsite gym
- Exciting social and team-building events
The Role We are looking for a dedicated Metering Administrator to oversee and manage metering operations, working closely with various stakeholders to ensure efficient service delivery. This role requires strong organisational skills, problem-solving abilities, and the capacity to manage industry processes and projects effectively.
Key Responsibilities:
- Oversee the installation, exchange, removal, and updates of metering data to maintain accuracy
- Ensure stakeholder information is up to date and that appointments are properly managed
- Identify and resolve meter discrepancies efficiently
- Handle and resolve industry meter reading rejections
- Communicate with customers, metering partners, reading agencies, and other industry professionals to address queries
- Support AMR and Smart meter rollout initiatives
- Ensure meter readings are obtained and submitted within set deadlines
- Process industry file flows to ensure accurate supply point data
- Provide regular and ad-hoc reports as required
Desired Personal Attributes:
- Excellent verbal and written communication skills
- Strong organisational and prioritisation skills in a fast-paced environment
- Exceptional attention to detail and accuracy
- A proactive approach to problem-solving and process improvement
- Adaptable and flexible, with a willingness to support other areas as needed
- Strong interpersonal skills with the ability to influence and build relationships
Advantageous Skills:
- Proficiency in MS Office, particularly MS Excel
- Experience within an energy sector operations function
- Advanced Excel skills
- Previous experience working with metering agents or third-party industry service providers
If you are interested in this new position, click 'apply now' and a member of our team will be in touch!
Customer service advisor - Utilities employer: JR United Kingdom
Contact Detail:
JR United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer service advisor - Utilities
✨Tip Number 1
Familiarise yourself with the energy sector, especially metering operations. Understanding industry terminology and processes will help you engage in meaningful conversations during interviews.
✨Tip Number 2
Network with professionals in the utilities sector. Attend industry events or join online forums to connect with people who can provide insights and potentially refer you to opportunities at StudySmarter.
✨Tip Number 3
Demonstrate your problem-solving skills through real-life examples. Prepare specific scenarios where you've successfully resolved issues, as this is a key aspect of the role.
✨Tip Number 4
Showcase your organisational skills by discussing how you manage multiple tasks effectively. Use examples from past experiences to illustrate your ability to prioritise and meet deadlines.
We think you need these skills to ace Customer service advisor - Utilities
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and the energy sector. Emphasise skills such as problem-solving, organisational abilities, and communication skills that align with the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the energy sector and your understanding of the role. Mention specific examples of how you've successfully managed stakeholder relationships or resolved issues in previous positions.
Highlight Relevant Skills: In your application, clearly outline your proficiency in MS Office, especially Excel, and any experience you have with metering agents or industry service providers. This will demonstrate your suitability for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this position.
How to prepare for a job interview at JR United Kingdom
✨Research the Energy Sector
Before your interview, take some time to understand the current trends and challenges in the energy sector. This will not only show your passion for the industry but also help you engage in meaningful conversations with your interviewers.
✨Demonstrate Problem-Solving Skills
Prepare examples from your past experiences where you've successfully resolved issues or improved processes. Highlighting your problem-solving abilities will be crucial, as this role requires a proactive approach to handling discrepancies and stakeholder management.
✨Showcase Your Organisational Skills
Since the role demands strong organisational skills, be ready to discuss how you manage your time and prioritise tasks. You could mention specific tools or methods you use to stay organised, especially in fast-paced environments.
✨Communicate Effectively
Excellent verbal and written communication skills are essential for this position. Practice articulating your thoughts clearly and concisely, and be prepared to demonstrate how you would communicate with various stakeholders, including customers and industry professionals.
