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For Companies At a Glance
- Tasks: Engage with customers over the phone to enhance their digital lives and recommend products.
- Company: Join EE, a leading telecommunications company known for its supportive culture and career development.
- Benefits: Enjoy uncapped commission, flexible working options, and generous family leave policies.
- Why this job: Perfect for confident communicators looking to build relationships and make an impact in sales.
- Qualifications: No specific experience required; just bring your people skills and enthusiasm!
- Other info: Opportunities for online GP access, volunteering days, and substantial discounts on EE & BT products.
The predicted salary is between 25087 - 25684 £ per year.
Where: EE North Tyneside OR EE Gosforth
Full Time: Permanent
Salary: £25,087.00 rising to £25,684.00 after 8 months, plus uncapped commission
Start Date: April 2025 onwards
Why this job matters: If you’re a confident talker who enjoys asking questions and getting to know people, then this could be the role for you. Maybe you have a wealth of life experience in building relationships, or perhaps negotiating mealtime meltdowns with your family is a daily occurrence. If so, you have transferable skills to succeed in a sales advisor role with EE. We’ll provide training on the rest so you’re ready to talk confidently about all our products and services.
We don’t do ‘hard sales’. The role involves talking to customers over the phone about how we can enhance their digital lives and discussing the right products for them. Why not use your skills and join our Sales Team in Tyneside or Gosforth?
We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to ensure you don’t miss that appointment or can look after your family in an emergency. Just a few ways we’re doing this include giving you the opportunity to schedule your own breaks and bank time, along with the option of occasional home working.
What’s in it for you?
- A great starting salary of £25,087.00 rising to £25,684.00 after 8 months, plus incentives and bonuses.
- Online GP – Access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
- Market-leading paid carer’s leave, up to 2 weeks off for carers to support colleagues who are caring for family or friends who are disabled, ill, or elderly.
- Family Leave - Equalised maternity, paternity, and adoption leave providing all parents with 18 weeks full pay and 8 weeks half pay in the first year.
- Huge discounts on EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year.
- Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want.
- Season Ticket Travel Loan – Funds to pay for your travel to and from work upfront.
- Volunteering days, so you can give back to your local community.
- Optional Private Healthcare and Dental, to protect you and your family.
On top of all that, we’ve got a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?
Customer Service Advisor - Uncapped Commission employer: JR United Kingdom
Contact Detail:
JR United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Uncapped Commission
✨Tip Number 1
Familiarise yourself with EE's products and services. Understanding what you’ll be discussing with customers will not only boost your confidence but also help you engage more effectively during the interview.
✨Tip Number 2
Practice your communication skills. Since this role involves talking to customers, consider role-playing scenarios with friends or family to enhance your ability to connect and build rapport over the phone.
✨Tip Number 3
Research common customer service scenarios and how to handle them. Being prepared with examples of how you've successfully resolved issues in the past can demonstrate your problem-solving skills during the interview.
✨Tip Number 4
Show your enthusiasm for the role and the company. During your interactions, whether in interviews or networking, express why you want to work at EE and how you align with their values and culture.
We think you need these skills to ace Customer Service Advisor - Uncapped Commission
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand what EE is looking for in a Customer Service Advisor. Highlight the skills and experiences that align with their requirements, such as communication skills and relationship-building.
Tailor Your CV: Customise your CV to reflect relevant experience and skills that match the job description. Emphasise any previous customer service roles or experiences where you successfully engaged with customers.
Craft a Compelling Cover Letter: Write a cover letter that showcases your personality and enthusiasm for the role. Mention specific examples of how your skills can benefit EE and why you are excited about the opportunity to work with them.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail and professionalism, which are crucial in customer service roles.
How to prepare for a job interview at JR United Kingdom
✨Show Your Communication Skills
As a Customer Service Advisor, your ability to communicate effectively is key. During the interview, demonstrate your confidence in speaking and your ability to engage with others. Practice active listening and be prepared to ask questions that show your interest in the role and the company.
✨Highlight Transferable Skills
Even if you don't have direct experience in sales, think about your life experiences that showcase your relationship-building skills. Whether it's negotiating with family or helping friends, share these stories to illustrate how you can connect with customers and understand their needs.
✨Research EE and Its Products
Familiarise yourself with EE's products and services before the interview. This will not only help you answer questions more confidently but also allow you to discuss how you can enhance customers' digital lives. Showing that you've done your homework will impress the interviewers.
✨Emphasise Flexibility and Adaptability
EE values flexibility, so be sure to express your willingness to adapt to different situations. Share examples of how you've successfully managed changing circumstances in previous roles or personal experiences, highlighting your ability to thrive in a dynamic environment.
