Customer Service Advisor- Natwest/Ulsterbank Belfast (Comber)

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Customer Service Advisor – Natwest/Ulsterbank Belfast (Comber)

Client:

Teleperformance

Location:

Comber, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

3

Posted:

05.05.2025

Expiry Date:

19.06.2025

Job Description:

Are you ready to take your career to new heights?

• Location: Natwest/Ulster Bank, Belfast City Centre – office-based training and grad bay (7 weeks). Hybrid working after training. Great public transport links!
• Shifts: Full-time, 40 hours/week, between 07:00 and 01:00
• Training Duration: 3 weeks onsite, 4 weeks grad bay onsite
• Probity Requirements: Credit, Criminal, Sanctions, and Fraud checks; evidence of last 2 years employment and last 5 years address history

Job Responsibilities:

Provide proactive and reactive customer service to ensure customers meet their financial goals and arrangements.

Key Responsibilities include:

• Deliver outstanding customer service at first contact, supporting organizational goals
• Educate customers on banking options suited to their needs
• Complete processes accurately and compliantly, ensuring a seamless customer experience
• Take appropriate actions to deliver positive customer outcomes, reviewing and mitigating gaps as needed

Role Expectations:

• Deliver excellent service, focusing on customer needs and financial goals
• Educate customers and support them in choosing the best banking options
• Complete processes with attention to detail and compliance

Additional Duties:

• Conduct financial reviews, provide accurate information for informed decision-making
• Manage diary and balance proactive and planned customer interactions
• Support the bank\’s operations to serve as many customers as possible
• Maintain relationships with colleagues and support wider business aims
• Resolve complaints and errors promptly, restoring customer trust
• Ensure customer interactions meet satisfaction standards

Skills Required:

• Experience in customer service and relationship management
• Strong organizational and time management skills
• Excellent verbal and written communication skills
• Experience in a regulatory environment
• Proficiency with Microsoft Office
• Customer-focused attitude

Benefits include:

• Perks at Work – Discounts, Free Online Classes
• Help@Hand – Discounts, Wellbeing Resources, GP, Mental Health, Financial and Legal Advice
• Critical Illness Cover up to £10,000
• Cycle to Work Scheme
• Holiday Purchase Scheme
• Length of Service Awards
• Monthly Inspire Awards
• Refer-A-Friend Bonus up to £1,200
• Wellbeing Webinars
• Dedicated Employee Support

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