Customer Service Advisor- Natwest/Ulsterbank Belfast

Customer Service Advisor – Natwest/Ulsterbank Belfast, Newtownards

Client:

Teleperformance

Location:

Newtownards, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

10

Posted:

08.05.2025

Expiry Date:

22.06.2025

Job Description:

Are you ready to take your career to new heights?

• Location: Natwest/Ulster Bank, Belfast City Centre – Office-based training and grad bay (7 weeks). Hybrid once training complete. Great public transport links!
• Shifts: Full time – 40 hrs per week – hours between 07:00 and 01:00
• Training Duration: 3 weeks onsite, 4 weeks grad bay onsite
• Probity Requirements: Credit, Criminal, Sanctions, and Fraud checks. Must evidence last 2 years employment and last 5 years address history.

Description of the Job

Provide proactive and reactive service to ensure customers meet their financial arrangements aligned with their goals.

Key Responsibilities

At first contact, deliver outstanding customer service and support organizational goals. Educate customers on banking options suited to their needs. Complete processes accurately and compliantly, ensuring positive customer experiences. Take appropriate actions to deliver good customer outcomes, reviewing and mitigating gaps as needed.

Join us as a Customer Service Advisor

• Deliver excellent service, focusing on customer needs and goals.
• Educate customers on banking methods and help select the best options.
• Complete processes compliantly and seamlessly for each customer.

What you\’ll do

Conduct financial reviews, provide accurate information, and manage your diary effectively. Support the bank’s operations, maintain team relationships, resolve complaints promptly, and ensure customer satisfaction.

The skills you\’ll need

Experience in customer service, relationship management, organizational and time management skills, and familiarity with regulatory environments. Proficiency in Microsoft Office and a customer-focused attitude are essential.

What you get from us

• Perks at Work – Discounts, Free Online Classes
• Help@Hand – Discounts, Webinars, Wellbeing Resources, GP, Mental Health, Financial, and Legal Support
• Critical Illness Cover up to £10,000
• Cycle to Work Scheme
• Holiday Purchase Scheme
• Length of Service Awards
• Monthly Inspire Awards
• Refer-A-Friend Bonus up to £1,200
• Monthly Wellbeing Webinars
• Dedicated Employee Experience Support

Note: If you are not a passport holder of the country for the vacancy, a work permit may be required. For more info, check our Blog. Do not provide bank or payment details when applying. All applications via the \’Apply now\’ button. Created on 08/05/2025 by JR, United Kingdom.

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