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For Companies At a Glance
- Tasks: Join a dynamic team to support customers with their queries and orders.
- Company: Work for a leading UK distributor of laboratory equipment and scientific supplies.
- Benefits: Enjoy hybrid working, competitive salary, 25 days holiday, and a pension scheme.
- Why this job: Be part of a company that advances scientific discoveries while providing excellent customer service.
- Qualifications: Previous customer service experience and a passion for helping others are essential.
- Other info: Must have a full UK driving licence and access to a vehicle for commuting.
The predicted salary is between 24000 - 36000 £ per year.
Location: Hybrid Cambridge (UK) with flexible working from home (Tuesday & Thursday working from our client’s office).
Do you want to work for one of the largest and most successful UK based distributors of a wide range of high-quality laboratory equipment, scientific consumables and chemicals which are used in a diverse customer base from breweries, water and utilities companies to the likes of universities and pharmaceutical companies to advance scientific discoveries?
Are you a customer focused individual who loves supporting customers and providing them with an excellent service and experience both online and over the phone? If you said yes to the above and live in the Cambridge area with access to your own car to commute to our client’s offices two days a week, then this role could be perfect for you!
The responsibilities of the Customer Service Advisor:
- Working as part of a seven strong team of Customer Support Advisors, monitor the central e-mail boxes with incoming enquiries (sales, export, service, general product enquiries).
- Create and provide quotations to customers on the SAP business system (both UK and export).
- Create opportunities for all quotations on the SAP business system.
- Administer customer orders on the SAP business system including web order verification. These must be done so with extra care on accuracy (right parts, right quantity, right account, right prices).
- Send pro-forma invoices for payment.
- Resolve customer queries and complaints and log the details on the SAP business system.
- Chase deliveries from suppliers when required.
- Liaise with freight forwarders to confirm delivery of goods.
- Provide support to the field sales team as required.
- Answer and respond to telephone calls within the set targets.
- Assist customers by getting them the right help they need (technical, service, availability etc).
The requirements of the Customer Service Advisor:
- Previous experience in a customer service role with a passion for delivering exceptional levels of service and experience for customers.
- Naturally you will have an excellent telephone manner and be a great problem solver.
- A scientific background by education or experience working in a laboratory would be ideal but not a prerequisite.
- Full UK driving licence and access to your own vehicle as my client’s offices are on a business park – free parking on site provided.
Salary and Benefits:
- Competitive Base Salary DOE.
- Up to 6% Pension Scheme.
- 25 Days Holiday + 8 Bank Holidays.
- Free parking.
- Hybrid/flexible work from home/office days.
To be considered you must live in Cambridgeshire, have full right to work in the UK and have a full clean driving licence and your own car.
Customer Service Advisor employer: JR United Kingdom
Contact Detail:
JR United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with the SAP business system, as it's a key part of the role. If you have any experience with similar systems, be ready to discuss how that can translate to using SAP effectively.
✨Tip Number 2
Brush up on your problem-solving skills and think of examples where you've successfully resolved customer queries in the past. This will help you demonstrate your ability to handle customer complaints effectively during the interview.
✨Tip Number 3
Since the role involves liaising with various stakeholders, practice your communication skills. Be prepared to showcase how you can maintain a professional telephone manner while providing excellent service.
✨Tip Number 4
Research the company and its products thoroughly. Understanding their range of laboratory equipment and scientific consumables will not only impress your interviewers but also help you answer customer queries more effectively.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous customer service experience and any relevant skills. Emphasise your ability to provide excellent service both online and over the phone, as this is crucial for the role.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for customer service and your problem-solving abilities. Mention your familiarity with SAP or similar systems if applicable, and express your enthusiasm for working in a scientific environment.
Highlight Relevant Experience: If you have a scientific background or experience working in a laboratory, make sure to include this in your application. Even if it's not a prerequisite, it can set you apart from other candidates.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for the Customer Service Advisor role.
How to prepare for a job interview at JR United Kingdom
✨Know the Company
Before your interview, take some time to research the company. Understand their products, services, and the industries they serve. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Demonstrate Customer Focus
As a Customer Service Advisor, showcasing your passion for customer service is crucial. Prepare examples from your past experiences where you went above and beyond to assist customers, whether it was resolving complaints or providing exceptional support.
✨Familiarise Yourself with SAP
Since the role involves using the SAP business system, having a basic understanding of how it works can give you an edge. If you have prior experience with similar systems, be ready to discuss it during the interview.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think of situations where you had to handle difficult customers or resolve complex issues, and be prepared to explain your thought process and the outcomes.
