Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Engage with customers via phone and email, resolving queries and managing policy administration.
- Company: Join a friendly and expanding insurance company in Haywards Heath, just a short walk from the station.
- Benefits: Enjoy a competitive salary, excellent pension scheme, social events, and a festive staff Christmas party.
- Why this job: Be part of a supportive team that values customer satisfaction and offers opportunities for personal growth.
- Qualifications: GCSEs in English and Maths, plus experience in customer service or support roles.
- Other info: Full-time role, Monday to Friday, with some parking available and nearby free street parking.
The predicted salary is between 21500 - 24500 £ per year.
We are delighted to be partnered with our successful, professional and very friendly client as they seek to recruit an additional full time Customer Service Advisor to join their team at their offices in Haywards Heath. This role is an office based position and offers an excellent opportunity to work within a brilliant insurance / financial services based company.
The role offers a daily mix of phone based customer service and administration work in a busy and very friendly office within an expanding and stable organisation.
Customer Service Advisor - duties include:- Answer and resolve customer queries and take ownership of the task, via telephone and email.
- General policy administration.
- Pro-actively follow up customer enquiries and convert to policies where possible.
- Ensure customer satisfaction is exceeded.
- Produce high quality documents and maintain computer records.
- Gain a strong knowledge and understanding of company products.
- Ensure company and regulatory policies are complied with.
- Undertake regular learning and development.
- Experience within a telephone based or customer facing / support role.
- Good general education, including GCSE’s (or equivalent) in English and Maths.
- Customer focussed - a passion for customer service and exceeding expectations.
- Strong verbal and written communication skills.
- Good prioritisation and time management skills along with high accuracy levels.
- Good IT skills and keen to learn and develop on new systems.
For more information regarding this new and exciting Customer Service Advisor opportunity, please apply now! Short-listing will take place soon - don't miss out!
Customer Service Advisor employer: JR United Kingdom
Contact Detail:
JR United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with the company and its products. Understanding their services will not only help you answer customer queries effectively but also demonstrate your genuine interest in the role during any discussions.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since this role involves a lot of telephone interaction, being clear and confident in your speech can set you apart from other candidates.
✨Tip Number 3
Showcase your customer service passion by preparing examples of how you've gone above and beyond for customers in previous roles. This will highlight your commitment to exceeding expectations.
✨Tip Number 4
Be ready to discuss your time management and prioritisation skills. Think of specific instances where you've successfully managed multiple tasks, as this is crucial for the fast-paced environment of a Customer Service Advisor.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Customer Service Advisor position. Tailor your application to highlight relevant experience and skills that match these criteria.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your customer service experience, communication skills, and any relevant qualifications. Use bullet points for clarity and focus on achievements that demonstrate your ability to exceed customer expectations.
Write a Strong Cover Letter: In your cover letter, express your passion for customer service and explain why you are a great fit for the role. Mention specific examples from your past experiences that showcase your problem-solving abilities and commitment to customer satisfaction.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at JR United Kingdom
✨Research the Company
Before your interview, take some time to learn about the company’s values, mission, and products. This will not only help you understand their culture but also allow you to tailor your answers to align with what they stand for.
✨Prepare for Common Questions
Anticipate questions related to customer service scenarios, such as how you would handle a difficult customer or resolve a complaint. Practising your responses can help you feel more confident during the interview.
✨Showcase Your Communication Skills
As a Customer Service Advisor, strong verbal and written communication skills are essential. During the interview, make sure to articulate your thoughts clearly and listen actively to the interviewer’s questions.
✨Demonstrate Your Passion for Customer Service
Express your enthusiasm for helping customers and exceeding their expectations. Share specific examples from your past experiences that highlight your commitment to providing excellent service.
