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For Companies At a Glance
- Tasks: Manage 200+ client accounts, ensuring top-notch service and identifying sales opportunities.
- Company: Join a fast-growing food franchise known for quality and a loyal customer base.
- Benefits: Enjoy a competitive salary, bonuses, and a friendly team environment.
- Why this job: Perfect for those who love variety and want to make an impact in a rewarding role.
- Qualifications: Experience in customer service or account management is preferred; strong communication skills are essential.
- Other info: Work Monday to Friday, 10am to 6pm, in a dynamic and supportive atmosphere.
The predicted salary is between 24000 - 28000 £ per year.
Location: Coventry, United Kingdom
Job Category: Other - EU work permit required: Yes
Job Description:
Customer Service / Account Manager | Food Franchise | High Wycombe | £28,000 - £35,000 DOE + Bonus
Monday to Friday - 10am - 6pm
Are you a people-person with a passion for delivering exceptional customer service and driving sales growth? We're recruiting on behalf of a highly successful and fast-growing food franchise known for quality, consistency, and a loyal customer base. Due to ongoing expansion, they're looking for a Customer Service / Account Manager to join their friendly and ambitious team.
As Customer Service / Account Manager, you'll be the key contact for over 200 existing client accounts - building strong relationships, ensuring smooth order processing, and providing first-class service at every touchpoint. You'll also play a key role in identifying new sales opportunities, following up on leads, and helping to grow the customer base. This is a perfect opportunity for someone who loves variety - combining customer care, account management, and commercial awareness in a fast-paced, rewarding environment.
Key Responsibilities:
- Manage and nurture a portfolio of 200+ existing accounts, building trust and long-term relationships.
- Process orders accurately and efficiently, ensuring all clients receive a seamless service.
- Provide quotations, respond to product queries, and manage any order-related issues with professionalism.
- Proactively identify opportunities for upselling or cross-selling based on customer needs.
- Follow up on incoming leads and convert prospects into active clients.
- Work closely with internal teams (Sales, Logistics, and Operations) to ensure customer satisfaction.
- Keep CRM systems and account records up to date with client information and interactions.
- Monitor account performance and provide regular updates and feedback to management.
What We're Looking For:
- Proven experience in account management, sales and customer service, or a similar client-facing role.
- Strong communication and interpersonal skills, you're confident, personable, and relationship-driven.
- A natural problem-solver with a positive, can-do attitude.
- Highly organised with excellent attention to detail.
- Commercially aware, with an ability to spot opportunities and contribute to growth.
- Comfortable working with order processing systems and CRM platforms.
- Experience in the food, hospitality, or franchise sector is a plus - but not essential.
If you're customer-focused, sales-savvy, and ready to take ownership of your client portfolio, apply now and be part of something deliciously rewarding.
Customer Service / Account Manager employer: JR United Kingdom
Contact Detail:
JR United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service / Account Manager
✨Tip Number 1
Familiarise yourself with the food franchise industry. Research the company and its competitors to understand their unique selling points and customer service strategies. This knowledge will help you engage in meaningful conversations during interviews.
✨Tip Number 2
Practice your communication skills. As a Customer Service / Account Manager, you'll need to build strong relationships with clients. Role-play scenarios where you handle customer queries or resolve issues to demonstrate your interpersonal skills.
✨Tip Number 3
Showcase your problem-solving abilities. Prepare examples of how you've successfully managed client accounts or resolved conflicts in previous roles. Highlighting these experiences will illustrate your capability to thrive in a fast-paced environment.
✨Tip Number 4
Network within the industry. Attend local events or join online forums related to customer service and account management in the food sector. Building connections can provide valuable insights and potentially lead to referrals for the position.
We think you need these skills to ace Customer Service / Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and account management. Use specific examples that demonstrate your ability to build relationships and drive sales growth.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the food franchise industry. Mention how your skills align with the responsibilities outlined in the job description.
Highlight Key Skills: Emphasise your strong communication, problem-solving, and organisational skills in your application. These are crucial for the role and should be evident in both your CV and cover letter.
Show Enthusiasm: Convey your enthusiasm for the position and the company in your application. A positive attitude can set you apart from other candidates and show that you're a great fit for their team.
How to prepare for a job interview at JR United Kingdom
✨Showcase Your People Skills
As a Customer Service / Account Manager, your ability to connect with clients is crucial. Prepare examples of how you've built strong relationships in previous roles, highlighting your communication and interpersonal skills.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific instances where you've successfully resolved customer issues or improved processes. This will show your potential employer that you're a natural problem-solver with a positive attitude.
✨Know the Company and Its Products
Research the food franchise and understand its offerings. Being knowledgeable about their products and services will allow you to engage more effectively during the interview and demonstrate your genuine interest in the role.
✨Prepare for Sales-Related Questions
Since the role involves upselling and identifying new sales opportunities, be prepared to discuss your sales experience. Think of examples where you've successfully converted leads into clients or increased sales within existing accounts.
