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- Tasks: Lead our CRM strategy using HubSpot to engage and retain customers.
- Company: Join Yorkshire Dental Suite, a top innovator in the UK dental industry.
- Benefits: Enjoy a creative work environment with career growth opportunities and a supportive team.
- Why this job: Make a real impact by turning first-time patients into loyal advocates for our brand.
- Qualifications: Experience in CRM or Email Marketing, ideally in a B2C setting, with strong copywriting skills.
- Other info: This is a full-time, office-based role at our Leeds HQ.
The predicted salary is between 36000 - 60000 ÂŁ per year.
We are hiring a CRM Manager. Are you a CRM pro with a knack for storytelling, automation, and turning clicks into loyal customers? Yorkshire Dental Suite, one of the UK’s most innovative dental brands, is looking for a full-time, office-based CRM Manager to join us at our Leeds HQ. We are growing fast and need a strategic thinker with hands-on HubSpot experience who can lead our CRM efforts, engage our audience, and help turn first-time patients into lifelong brand advocates.
What You’ll Be Doing:
- Own our end-to-end CRM strategy using HubSpot—email marketing, segmentation, automation, and lifecycle journeys.
- Write engaging, on-brand emails that educate, convert, and delight.
- Build smart, data-driven workflows that guide customers from first enquiry to long-term retention.
- Partner with our marketing, sales, and design teams to keep CRM activity aligned with campaigns.
- Report on CRM performance (opens, CTR, conversions, retention) and optimise for real results.
- Manage list hygiene, segmentation, and testing to ensure timely, relevant communications.
- Stay on top of CRM best practices and compliance (GDPR included).
- Add value to campaign ideation and bring the voice of the patient into everything we do.
What You’ll Bring:
- Experience in a CRM or Email Marketing Manager role—ideally in a B2C or high-growth environment.
- HubSpot expertise—confident building automations, segmenting lists, and analyzing dashboards.
- Strong copywriting skills—know how to craft copy that gets clicks and builds trust.
- A strategic mindset and love for data—comfortable using metrics to make smart decisions.
- Excellent organization and time management—able to juggle multiple projects calmly.
- A collaborative attitude and passion for customer experience.
- Marketing or communications background.
What You’ll Get:
- A leading role in one of our most powerful marketing channels.
- The opportunity to shape the future of CRM at Yorkshire Dental Suite.
- A creative, supportive, and fast-paced working environment.
- Career growth opportunities—including building out a CRM team.
If you are ready to take ownership of a high-impact channel and bring world-class CRM strategy to one of the UK’s most exciting dental brands, we want to hear from you.
Customer Relationship Management Manager employer: JR United Kingdom
Contact Detail:
JR United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relationship Management Manager
✨Tip Number 1
Familiarise yourself with HubSpot's features and functionalities. Since the role specifically requires hands-on experience with HubSpot, consider taking a few online courses or tutorials to brush up on your skills and demonstrate your expertise during the interview.
✨Tip Number 2
Showcase your storytelling abilities by preparing examples of past campaigns you've worked on. Be ready to discuss how you crafted engaging emails that not only captured attention but also converted leads into loyal customers.
✨Tip Number 3
Stay updated on CRM best practices and compliance, especially regarding GDPR. Being knowledgeable about these regulations will show your commitment to ethical marketing and customer trust, which is crucial for this role.
✨Tip Number 4
Network with professionals in the dental or healthcare marketing field. Engaging with others in similar roles can provide insights into industry-specific challenges and trends, making you a more attractive candidate for the position.
We think you need these skills to ace Customer Relationship Management Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in CRM and email marketing, particularly with HubSpot. Use specific examples that demonstrate your ability to engage customers and drive conversions.
Craft a Compelling Cover Letter: Write a cover letter that showcases your storytelling skills. Explain how your strategic mindset and data-driven approach can benefit Yorkshire Dental Suite's CRM efforts. Be sure to mention your passion for customer experience.
Showcase Your Copywriting Skills: Since strong copywriting is essential for this role, include samples of your previous work or describe specific campaigns where your writing led to increased engagement or conversions.
Highlight Collaboration Experience: Emphasise any past experiences where you worked closely with marketing, sales, or design teams. This will show your ability to align CRM activities with broader campaigns and contribute to team success.
How to prepare for a job interview at JR United Kingdom
✨Showcase Your HubSpot Expertise
Make sure to highlight your hands-on experience with HubSpot during the interview. Be prepared to discuss specific automations you've built, how you've segmented lists, and any dashboards you've analysed. This will demonstrate your technical skills and familiarity with the tools they'll expect you to use.
✨Demonstrate Your Copywriting Skills
Since strong copywriting is crucial for this role, come prepared with examples of engaging emails or campaigns you've created in the past. Discuss the strategies you used to craft compelling messages that convert and build trust with customers.
✨Prepare Data-Driven Insights
Be ready to talk about how you've used data to inform your CRM strategies. Bring examples of metrics you've tracked, such as open rates, CTR, and conversions, and explain how these insights led to optimisations in your previous roles.
✨Emphasise Collaboration and Customer Experience
This role requires a collaborative attitude, so be sure to share experiences where you've worked closely with marketing, sales, or design teams. Highlight how you’ve contributed to enhancing customer experience and how you can bring the voice of the patient into your CRM strategies.
