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- Tasks: Manage stakeholder requests and translate business needs into technical stories.
- Company: Join a dynamic CRM team enhancing customer engagement across multiple brands.
- Benefits: Enjoy a collaborative environment with opportunities for professional growth and diverse projects.
- Why this job: Be the bridge between teams, making a real impact on customer experiences and business strategies.
- Qualifications: Experience with CRM systems, strong communication skills, and a passion for problem-solving are essential.
- Other info: Ideal for those who thrive in dynamic settings and enjoy tackling complex challenges.
The predicted salary is between 36000 - 60000 £ per year.
As a Business Analyst in our CRM team, you will be responsible for managing stakeholder requests, analyzing problems, and translating business needs into technical stories. You will serve as a bridge between sales, service, marketing stakeholders, and our multidisciplinary team.
The CRM team supports multiple commercial units across our brands, managing tools like Salesforce, Docusign CLM, AI solutions, and Events Management to enhance customer engagement and service. The team comprises around 30 members with diverse skills in London, UK, and Sofia, Bulgaria.
Key Responsibilities:
- Collaborate with stakeholders to identify and analyze business needs.
- Translate requirements into actionable stories for technical teams.
- Facilitate workshops to align priorities.
- Lead analysis efforts for CRM projects, ensuring strategic alignment.
- Support and coordinate with fellow Business Analysts.
Ideal Candidate:
- Experience with CRM systems or sales processes; Salesforce experience is a plus.
- Passionate about improving internal user experiences.
- Curious and analytical mindset.
- Effective communicator adaptable to different audiences.
- Skilled in facilitation and navigating complex situations.
- Able to balance detail with strategic priorities.
- Interest in sales, service, and marketing technologies.
Not suitable if you:
- Prefer standardized tasks and templates.
- Favor delivering polished outcomes only.
- Prefer system support over solving complex business problems.
Customer Relationship Management Business Analyst employer: JR United Kingdom
Contact Detail:
JR United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relationship Management Business Analyst
✨Tip Number 1
Familiarise yourself with CRM systems, especially Salesforce, as this is a key requirement for the role. Consider taking online courses or certifications to boost your knowledge and demonstrate your commitment to potential employers.
✨Tip Number 2
Network with current or former employees of StudySmarter or similar companies. Engaging in conversations about their experiences can provide valuable insights into the company culture and expectations, which can help you tailor your approach.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed stakeholder requests or facilitated workshops in the past. This will showcase your relevant experience and problem-solving skills during any interviews.
✨Tip Number 4
Stay updated on the latest trends in sales, service, and marketing technologies. Being knowledgeable about industry developments will not only enhance your discussions but also demonstrate your passion for the field.
We think you need these skills to ace Customer Relationship Management Business Analyst
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and skills required. Highlight your experience with CRM systems, especially Salesforce, and how it aligns with the role.
Tailor Your CV: Customise your CV to reflect relevant experiences that demonstrate your analytical skills and ability to translate business needs into technical stories. Use specific examples from past roles to showcase your problem-solving abilities.
Craft a Compelling Cover Letter: Write a cover letter that connects your passion for improving user experiences with the responsibilities of the role. Mention your communication skills and adaptability, as these are crucial for collaborating with diverse stakeholders.
Highlight Relevant Projects: In your application, include any projects or experiences where you facilitated workshops or led analysis efforts. This will show your capability in managing complex situations and aligning priorities effectively.
How to prepare for a job interview at JR United Kingdom
✨Understand the CRM Landscape
Familiarise yourself with CRM systems, especially Salesforce, as well as other tools mentioned in the job description. Being able to discuss how these tools enhance customer engagement will show your genuine interest and understanding of the role.
✨Prepare for Stakeholder Scenarios
Think of examples where you've successfully collaborated with stakeholders to identify business needs. Be ready to discuss how you translated those needs into actionable stories, as this is a key responsibility of the role.
✨Showcase Your Analytical Skills
Be prepared to demonstrate your analytical mindset. You might be asked to solve a hypothetical problem or analyse a case study during the interview, so practice articulating your thought process clearly.
✨Highlight Your Communication Skills
Effective communication is crucial for this role. Prepare to discuss how you've adapted your communication style for different audiences in the past, and consider sharing examples of successful workshops or meetings you've facilitated.
