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- Tasks: Engage with high-value customers, ensuring a seamless and exceptional experience.
- Company: Join Ntrinsic Consulting, a leader in customer engagement solutions.
- Benefits: Enjoy remote work flexibility and competitive pay rates.
- Why this job: Be part of a dynamic team that values customer satisfaction and innovation.
- Qualifications: 2+ years in customer management; knowledge of blockchain and crypto is a plus.
- Other info: This is a 12-month contract role with opportunities for growth.
The predicted salary is between 62400 - 81600 £ per year.
Location: REMOTE - candidates must be based in the UK
Job Category: Other
EU work permit required: Yes
Duration: 12 month contract
Rate: £30-39 per HOUR, 40 hr week (equiv. £240-312 per DAY) - inside IR35, you would be payrolled by Ntrinsic similar to an umbrella agreement.
As a Concierge, you will serve as a primary subject matter expert for our Client's products, providing world-class service and support to their most valued customers. You'll join a high functioning team of customer focussed support professionals who know their performance is essential to our Client achieving its mission. We're looking for an individual who has a passion for making the customer experience seamless and phenomenal. In addition to excellent communication in English, either French, Dutch or German would also be beneficial.
Responsibilities:
- Serve as the primary touchpoint and relationship owner for selected high value Consumer customers.
- Provide a best in class experience for customers through effective stakeholder management, task management, decisive prioritization, and efficient execution.
- Handle requests through to resolution, including collaborating across teams of subject matter specialists.
- Model an investigative mentality to help address critical customer issues at the root cause.
- Represent and advocate for the customer across organizations to drive impactful changes.
- Champion clear communication with internal and external partners to align on solutions and drive results.
- Onboard customers, understanding their goals, helping them understand how to set up, secure, fund, and begin using their account.
- Proactively monitor customers' accounts for any potential issues and when one is identified, either resolve it on their behalf or help them do so.
- Introduce customers to newly released features or products that they may be interested in.
- Educate customers about benefits that they aren't currently taking advantage of, but could be.
- Act as an escalation point for any issues not resolved effectively by inbound Premium Support, for deep dives of customer accounts requested by business partners, or based on customer request to speak to their RM.
- Proactively identify customer needs before they become an issue to simplify the customer experience, reduce friction, and strengthen trust.
Key Skills:
- Minimum of 2 years of relevant experience in an enterprise customer/account management/advisory role in a fast-paced environment.
- Basic knowledge of blockchain, infrastructure, staking, ROI/staking rewards, custody, and/or crypto.
- Experience working with Google Suite (Slides, Doc, and Sheets) + overall presentation preparation.
- Fantastic communication skills in order to operate across multiple departments and stakeholders.
- Flexible and adaptable to meet the evolving needs of a high-growth and fast-paced organization.
Concierge Agent - High Value Customer Engagement employer: JR United Kingdom
Contact Detail:
JR United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Concierge Agent - High Value Customer Engagement
✨Tip Number 1
Familiarise yourself with the company's products and services. As a Concierge Agent, you'll need to be a subject matter expert, so understanding the ins and outs of what they offer will help you stand out during interviews.
✨Tip Number 2
Brush up on your communication skills, especially if you speak any additional languages like French, Dutch, or German. Being able to communicate effectively with high-value customers in their preferred language can set you apart from other candidates.
✨Tip Number 3
Showcase your problem-solving abilities. Prepare examples of how you've resolved customer issues in the past, as this role requires an investigative mentality to address critical customer concerns at their root cause.
✨Tip Number 4
Network with professionals in the industry. Engaging with others who work in customer engagement or account management can provide insights into the role and may even lead to referrals, increasing your chances of landing the job.
We think you need these skills to ace Concierge Agent - High Value Customer Engagement
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer engagement and account management. Emphasise any roles where you've provided exceptional service to high-value clients, as this is crucial for the Concierge Agent position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to handle high-value clients. Mention specific examples of how you've resolved customer issues or improved their experience in previous roles.
Highlight Language Skills: If you speak French, Dutch, or German, make sure to mention this prominently in your application. These language skills are beneficial for the role and can set you apart from other candidates.
Showcase Relevant Skills: In your application, highlight your familiarity with tools like Google Suite and any knowledge of blockchain or crypto. This will demonstrate your readiness to engage with the company's products and services effectively.
How to prepare for a job interview at JR United Kingdom
✨Showcase Your Customer-Centric Mindset
As a Concierge Agent, your ability to prioritise customer satisfaction is key. Prepare examples from your past experiences where you went above and beyond for a customer, demonstrating your commitment to providing a seamless experience.
✨Demonstrate Your Communication Skills
Effective communication is crucial in this role. Practice articulating your thoughts clearly and concisely. If you speak any additional languages like French, Dutch, or German, be ready to highlight how this can enhance customer interactions.
✨Familiarise Yourself with Relevant Technologies
Brush up on your knowledge of blockchain and crypto-related concepts, as well as your proficiency with Google Suite. Be prepared to discuss how you’ve used these tools in previous roles to manage customer accounts effectively.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle difficult situations. Think of scenarios where you identified potential issues before they escalated and how you resolved them, showcasing your proactive approach.
