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For Companies At a Glance
- Tasks: Lead operations to enhance customer experience and streamline processes.
- Company: Join a dynamic team focused on redefining customer support in the manufacturing sector.
- Benefits: Enjoy a fast-paced environment with opportunities for growth and direct impact.
- Why this job: Be at the forefront of innovation, working closely with senior leaders to drive change.
- Qualifications: Experience in commercial operations or customer service, with strong analytical skills required.
- Other info: Ideal for those passionate about process improvement and customer satisfaction.
The predicted salary is between 43200 - 72000 ÂŁ per year.
Are you a commercially minded operations leader with a sharp eye for process improvement and a passion for delivering best-in-class customer support? Join us as our new Commercial Operations Manager and take a pivotal role in shaping the customer experience across key accounts, internal teams, and technical channels.
What You’ll Be Doing:
- As a central figure in our Domestic Products Division, you will drive performance and efficiency across the customer lifecycle—balancing commercial agility with operational rigour.
- Own the quote-to-order process, managing quotations and CRM data with precision.
- Partner with key account supply chains to minimise stock-outs, reduce delivery costs, and identify mutual efficiencies.
- Deliver exceptional technical support, ensuring we maintain our “Excellent” Trustpilot rating.
- Lead the rollout of first-class digital support tools, from FAQs to AI-powered online help.
- Support our sales team, freeing them up to focus on customer growth.
- Be the voice of the customer, liaising with Engineering and Quality to resolve field failures and reduce warranty costs.
- Generate insights, using CRM and reporting tools to support commercial strategy and sales growth.
What We’re Looking For:
- Proven experience in commercial operations, supply chain or customer service roles within manufacturing or distribution.
- Comfortable managing large key accounts, with experience reducing friction in supply chain workflows.
- Excellent CRM (e.g. Salesforce, HubSpot) and ERP know-how.
- Skilled communicator with technical aptitude—able to translate complexity into clarity.
- Commercially astute and data-driven, with a track record of improving process and margin.
- Experience driving cross-functional change across sales, support and ops.
- Degree educated, with strong analytical and organisational skills.
Why Join Us?
You’ll be part of a fast-paced, forward-thinking team that’s redefining customer support and operational excellence in our space. You’ll work directly with senior leadership and be empowered to make a measurable impact.
Commercial Operations Manager employer: JR United Kingdom
Contact Detail:
JR United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Commercial Operations Manager
✨Tip Number 1
Familiarise yourself with the latest trends in commercial operations and customer support. Understanding industry benchmarks and best practices will help you demonstrate your knowledge during discussions with us.
✨Tip Number 2
Network with professionals in the manufacturing and distribution sectors. Engaging with others in similar roles can provide insights into the challenges they face, which you can address in your conversations with us.
✨Tip Number 3
Prepare to discuss specific examples of how you've improved processes or reduced costs in previous roles. We love hearing about real-world applications of your skills and how they can benefit our team.
✨Tip Number 4
Showcase your technical aptitude by being ready to discuss CRM and ERP systems you've used. Highlighting your experience with tools like Salesforce or HubSpot will set you apart as a candidate who can hit the ground running.
We think you need these skills to ace Commercial Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in commercial operations, supply chain, and customer service roles. Use specific examples that demonstrate your ability to improve processes and manage key accounts.
Craft a Compelling Cover Letter: In your cover letter, express your passion for delivering exceptional customer support and your understanding of the quote-to-order process. Mention how your skills align with the company's goals and how you can contribute to their success.
Showcase Technical Skills: Emphasise your proficiency with CRM and ERP systems, such as Salesforce or HubSpot. Provide examples of how you've used these tools to drive efficiency and support commercial strategies in previous roles.
Highlight Cross-Functional Experience: Demonstrate your experience in driving cross-functional change by providing examples of successful collaborations with sales, support, and operations teams. This will show your ability to work effectively across different departments.
How to prepare for a job interview at JR United Kingdom
✨Understand the Role Thoroughly
Before the interview, make sure you have a solid grasp of what the Commercial Operations Manager role entails. Familiarise yourself with the quote-to-order process and how it impacts customer experience. This will help you articulate your relevant experience and how it aligns with the company's needs.
✨Showcase Your Data Skills
Since the role requires a data-driven approach, be prepared to discuss your experience with CRM and ERP systems. Highlight specific examples where you've used data to improve processes or drive sales growth, as this will demonstrate your analytical capabilities.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills, especially in managing supply chains and customer support. Prepare scenarios from your past experiences where you successfully resolved issues or improved workflows, as this will showcase your operational rigour.
✨Emphasise Communication Skills
As a skilled communicator, you'll need to translate complex information clearly. Be ready to discuss how you've effectively communicated with cross-functional teams in the past, particularly in technical contexts, to ensure everyone is aligned and informed.
