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- Tasks: Join our team as a Commercial Loan Servicing Specialist, helping customers manage their loans.
- Company: Pepper Advantage is a top loan servicing company in the UK, managing $25 billion in assets.
- Benefits: Enjoy a salary up to £37,000, private medical insurance, and enhanced leave options.
- Why this job: Make a real impact by assisting customers while working in a supportive and dynamic environment.
- Qualifications: Experience in customer service and mortgage administration is essential; knowledge of collections is a plus.
- Other info: This hybrid role requires office attendance for training, then flexible work options.
The predicted salary is between 22000 - 37000 £ per year.
Pepper Advantage is one of the leading specialist loan servicing companies in the UK, currently seeking a Commercial Loan Servicing Specialist to join our growing team in Uxbridge, London. The ideal candidate will have proven experience in customer service and mortgage administration, particularly in a commercial and regulated loans environment. We are interested in candidates with experience in residential and buy-to-let mortgages, especially with limited companies, and who possess excellent customer service and communication skills.
Main responsibilities include:
- Communicating regularly with customers facing payment difficulties
- Negotiating arrears workout options such as arrangements, capitalisation, workouts, shortfall sales, etc.
- Monitoring agreed strategies and taking appropriate action per the Special Servicing Manual
- Creating and submitting referrals to line managers for requests outside the mandate
- Handling inbound and outbound customer and third-party calls related to arrears and collections, providing excellent service
- Processing loan administration activities accurately and promptly
- Maintaining communication with customers and clients
- Conducting primary servicing activities
Benefits include:
- Salary up to £37,000 per annum
- Private medical insurance
- Salary Sacrifice Pension (matched up to 8%)
- Employee Assistance Program (EAP)
- Enhanced maternity and paternity leave
- Wellbeing and Volunteering Days
- Eye care contribution
- Payroll Giving
- Life Assurance
This is a hybrid role requiring up to three days/week office attendance following initial office-based training. Ideal candidates will have experience with residential and buy-to-let mortgages, phone-based customer service experience, insolvency/collections knowledge, understanding of legal and compliance requirements, risk assessment skills, proficiency in Microsoft Excel, self-motivation, and the ability to work within internal controls and meet deadlines.
About Pepper Advantage: Established in 2013, Pepper Advantage UK is a leading loan-servicing company with offices in London and the North of England. It employs over 360 staff and manages assets worth approximately US$25 billion, covering sectors like commercial and residential mortgages, including prime, near-prime, non-conforming, and SME loans.
Commercial Loan Servicing Specialist employer: JR United Kingdom
Contact Detail:
JR United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Commercial Loan Servicing Specialist
✨Tip Number 1
Familiarise yourself with the specific types of loans Pepper Advantage deals with, especially commercial and buy-to-let mortgages. Understanding these products will help you speak confidently about them during interviews.
✨Tip Number 2
Brush up on your customer service skills, particularly in a phone-based environment. Practice handling difficult conversations and negotiating solutions, as this role involves communicating with customers facing payment difficulties.
✨Tip Number 3
Gain a solid understanding of the legal and compliance requirements related to loan servicing. This knowledge will not only impress your interviewers but also demonstrate your commitment to adhering to industry standards.
✨Tip Number 4
Showcase your proficiency in Microsoft Excel, as it is a key skill for this role. Consider preparing examples of how you've used Excel in previous positions to manage data or streamline processes.
We think you need these skills to ace Commercial Loan Servicing Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and mortgage administration, particularly in commercial and regulated loans. Use specific examples to demonstrate your skills in handling payment difficulties and negotiating arrears.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role and the company. Mention your experience with residential and buy-to-let mortgages, and explain how your communication skills can contribute to excellent customer service.
Highlight Relevant Skills: In your application, emphasise skills such as risk assessment, compliance knowledge, and proficiency in Microsoft Excel. These are crucial for the role and will help you stand out as a candidate.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors or typos. A polished application reflects attention to detail, which is essential in the loan servicing industry.
How to prepare for a job interview at JR United Kingdom
✨Know Your Stuff
Make sure you brush up on your knowledge of commercial and residential mortgages, especially buy-to-let options. Familiarise yourself with the specific responsibilities of a Commercial Loan Servicing Specialist, as this will show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Since excellent customer service is key for this position, prepare examples from your past experiences where you successfully handled customer queries or resolved issues. Highlight your communication skills and ability to negotiate effectively.
✨Understand the Regulatory Environment
Be prepared to discuss your understanding of the legal and compliance requirements related to loan servicing. This could include knowledge of arrears management and collections processes, which are crucial for the role.
✨Demonstrate Problem-Solving Abilities
Think of scenarios where you've had to assess risks or develop strategies to manage payment difficulties. Being able to articulate your thought process in these situations will demonstrate your capability to handle the challenges of the role.
