Citrix Infrastructure Engineer - VP

We are seeking a Senior Citrix Infrastructure Engineer to join our technology team in a leading financial services organization. The role will focus on designing, implementing, and maintaining a high-performance Citrix Virtual Desktop Infrastructure (VDI) and associated application delivery technologies that support critical front-office and back-office applications. The ideal candidate will have extensive experience in Citrix environments, Windows Server, automation, and security, ensuring a seamless and secure end-user experience.

The Senior Engineer is responsible for the technical ownership of specific elements of the organisation’s global IT platform, providing subject matter expertise and acting as the point of escalation for any significant technical system issues. The Senior Engineer leads and actively participates in the delivery of global IT projects for the organisation, including technical resource management and task planning. Furthermore, they define the expected standards, policies, and documentation with which to administer and maintain the platforms operationally.

The role requires strong cross-team and cross-region collaboration and the management of key vendor relationships on behalf of IT Infrastructure.

The Senior Engineer is a key resource within IT Infrastructure with technical ownership of key IT systems deployed across EMEA and North America. The role requires a strong and broad technical skillset, exemplary communication skills, project management discipline and the capacity to balance operational support and strategic project delivery requirements fluidly and efficiently. The senior nature of the role necessitates technical mentorship of junior staff and knowledge transfer to other related IT teams.

The primary focus of the Senior Engineer is to maintain operational oversight and ultimate technical responsibility of existing systems whilst developing, building, and deploying new IT systems and initiatives to the organisation. Through close partnership with the Architecture and Engineering function (A&E), the Senior Engineer realises the conceptual designs then builds and operationally introduces the new technology platform/solution for the organisation. They oversee the handover to operational support colleagues and ensure that documentation is current and accurate.

The Senior Engineer will work in a discrete, focussed team dedicated to a specific technology area but will foster core relationships with other IT teams in both EMEA and North America.

Accountabilities & Responsibilities

• Design, Implement & Maintain: Design, deploy, and optimize Citrix Virtual Apps & Desktops (CVAD), Citrix Cloud, and Citrix Provisioning Services (PVS/MCS). Maintain and enhance Citrix NetScaler (ADC) / Gateway for secure remote access and load balancing. Manage Citrix StoreFront, Delivery Controllers, and Licensing Server for a resilient VDI environment.
• Performance & Optimization: Proactively monitor and tune Citrix environments using tools like ControlUp, Citrix Director, or other monitoring platforms. Optimize application performance, user experience (UX), and logon times through GPOs, Citrix Profile Management (UPM), and Ivanti Environment Manager.
• Security & Compliance: Implement and maintain Citrix security best practices, including nFactor authentication, WAF, IP reputation filtering, and session recording. Ensure compliance with financial services security policies and regulatory requirements.
• Automation & Infrastructure as Code (IaC): Develop and maintain automation scripts using PowerShell, Citrix REST APIs, and Ansible to streamline deployments, updates, and configurations. Act as a technical lead for troubleshooting complex Citrix and Windows-based issues.

Knowledge, Skills, Experience & Qualifications

• Citrix Expertise: Excellent, demonstrable experience of managing the implementation and administration of Citrix technologies.
• Windows Infrastructure: Windows Server (2016/2019/2022), Active Directory (GPOs, LDAP, Kerberos).
• Security & Networking: Multi-Factor Authentication (MFA), Citrix nFactor, Conditional Access.
• Monitoring & Troubleshooting: Experience with ControlUp, Citrix Director, Splunk, or other monitoring tools.
• Automation & DevOps Mindset: PowerShell, REST API, Ansible, Terraform (preferred).

Personal Characteristics

• Preparedness to work outside of core hours, on weekends and be contactable when away from the office.
• An individual with excellent written, verbal, and interpersonal communication skills.
• A dependable self-starter who can take appropriate action with minimal direction.
• A customer focused individual, who is flexible and eager to take ownership of issues and projects.
• An individual who demonstrates a consistent and meticulous attention to detail.