Call Center Representative

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We are currently seeking three Call Handlers for an immediate start within the health trust. This position is for a duration of six months, with the possibility of extension based on performance and service needs.

About the Role

This full-time role offers 37.5 hours per week, with shift patterns scheduled across Monday to Sunday. Working hours range from 7:00 AM to midnight on weekdays and 8:00 AM to 8:00 PM on weekends. Flexibility to work evenings and weekends is essential.

Responsibilities

• Handling a high volume of incoming calls
• Recording patient details for non-emergency transport
• Liaising with healthcare professionals, ambulance crews, and the public

Qualifications

• Minimum of 5 GCSEs (Grades A–C) including English and Maths

Required Skills

• Previous call centre or high-volume phone handling experience
• Excellent telephone manners
• Ability to handle sensitive information professionally and efficiently

Preferred Skills

• None specified

Pay range and compensation package

• Weekly wages
• Paid holiday entitlement
• Public sector work experience
• Company pension scheme

Equal Opportunity Statement

We are committed to diversity and inclusivity.

For further information please apply with your up-to-date CV by clicking the button.

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