Business Travel Consultant

Your career in travel is ready for take-off. At CTM, our people are at the heart of everything we do. We know that our diverse team is the reason CTM is the award-winning TMC we are today, which is why recruiting like-minded travel enthusiasts is an important part of our business’ success and growth.

About CTM: CTM is an award-winning provider of travel service solutions spanning corporate, events and sports markets. Headquartered and founded in Australia, CTM has offices all around the world, including Europe, Asia, North America, Australia and New Zealand.

THE ROLE: Conduct business in an efficient and professional manner whilst adhering to company procedures and guidelines. You will work closely with the Team Manager as required to support the business objectives. Note that this role requires undergoing a DBS and Security Clearance check. Please refrain from applying if you have not lived in the UK for 5 consecutive years. This role also requires proven experience of using Sabre or Galileo.

KEY AREAS OF RESPONSIBILITY

• To provide high level customer service to all clients internal and external to the required SLAs and standards.
• Assist with emergency actions, contingency plans, and out of hours requirements.
• Ensure client travel policies are adhered to correctly.
• To ensure all SLA’s and KPI’s are consistently met.
• Communicate with your manager and business manager regarding client activity to include any positive or negative behaviour, client complaints etc.
• To develop and maintain effective working relationships with colleagues in the appropriate offices.
• Ensure that all administration team tasks, both internal/external are of the highest standard.
• To provide support and assistance as required to colleagues.
• Assist with all reservations and aspects of travel to include air, hotel, rail and car reservations and any other travel related requests received via any client and partners.
• Offer travel advice for all types of scenarios.
• To be fully conversant in all operational working practices.
• To be able to work flexible hours.
• Assist with any additional tasks required as a business priority.
• To respond to any other reasonable duties/tasks as may be requested by your Manager or other departmental Managers.

SKILLS REQUIRED

• Team player, resilient and adaptable with the ability to remain calm and patient.
• Proven attention to detail and quality standards.
• Extensive industry experience in all areas of the reservation process.
• Fully confident in all aspects of the GDS.
• Sound, proven SABRE/ GALILEO GDS skills with an excellent understanding of fares and ticketing.
• Ability to turnaround fare recalculations and ticket reissues quickly.
• Able to work independently and use own initiative to resolve problems and find a solution.
• Highly organised, ability to plan, prioritise and multi-task under pressure.
• Strong communication skills demonstrating a pro-active response to client servicing at all times.
• Interpersonal skills.

EXPERIENCE AND QUALIFICATIONS

• Proven advanced industry experience in all areas of travel management operations is essential.
• Sound, proven SABRE skills with the ability to manage multiple reservations and PCC’s.
• Excellent understanding of fares and ticketing ideally to BA1/2 level or equivalent.
• Extensive industry experience in all areas of the reservation process.

Why CTM?

Reward & Recognition: CTM’s annual reward and recognition programme, CTM All Star Awards, takes our peer voted ‘All Stars’ on an incentive trip to destinations all around the world. Previous trips have included: Los Angeles, Hong Kong, Paris, Abu Dhabi, Queenstown, and Dallas. As part of a strong and stable company, CTM will support you in your career development plans with a very strong history of promoting from within. CTM’s High-Performance (HiPo) programme has excelled the professional development of many CTM Leaders.

Employee Wellbeing and Flexibility: The physical health and mental wellbeing of our CTM employees is something we take very seriously. To promote these amongst our teams, CTM provides each employee with access to a well-known wellbeing platform, free independent advice across a range of topics, ability to increase annual leave and more.

Sustainability Focus: CTM is committed to a range of initiatives that enable a socially responsible, long-term and sustainable mindset within CTM. Underpinned by our four Sustainability Pillars; Principles of Governance, People, Planet, and Prosperity, CTM’s Sustainability Strategy identifies material issues and outlines initiatives to achieve this. Some initiatives include: Annual Volunteer Day Leave to support a charity/cause of your choice, Offsetting all CTM employees’ travel, Partnership with South Pole – supporting sustainable community projects (local & global), Paperless office initiatives & recycling options.

If you’re considering a career in travel, or a return to the travel industry, CTM is your number one choice. Your career in corporate travel is ready for take-off. Get on board today. CTM is a Disability Confident Employer. Do not hesitate to connect with our Recruitment team if you need to discuss arrangements.