Business Solution Designer, Operations Centre of Excellence, london

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Business Solution Designer, Operations Centre of Excellence, London

Client:

NatWest

Location:

London, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

4

Posted:

03.03.2025

Expiry Date:

17.04.2025

Job Description:

Join us as a Business Solution Designer, Operations Centre of Expertise.

• In this critical role, you’ll help us redefine Operations in NatWest. This is a high-profile role in the Operations Centre of Excellence (Ops CoE), designing, delivering, and realizing fantastic business solutions across the Bank.
• You’ll be delivering the five-year pan-bank strategic vision for Operations, transforming the operational capability across the bank and helping us shape the future of our operations by delivering innovative digital and AI-powered solutions.
• It’s a great chance to hit the ground running and make a tangible impact on the bank’s operational capability as you work in a vibrant and forward-looking team, leading the simplification agenda at a bank-wide level.
• This role provides an opportunity to shape the future of our business and operations bank-wide, gaining great exposure.

What you’ll do:

As a Business Solution Designer, you’ll engage with relevant stakeholders as a single point of contact for strategy and design aspects. You’ll take ownership of the operational strategy and end-to-end high-level business design for a project, programme, or initiative. You’ll represent the strategy and design function at governance forums and work with cross-business stakeholders to ensure standards and principles are adhered to. You’ll also analyze requirements into coherent end-to-end designs, taking the business strategy and architecture into account.

Other duties include:

• Using key datasets to shape the strategic priorities for Ops CoE, enabling a better colleague and customer experience.
• Translating requirements into a series of transition state designs and an executable roadmap through engagement with key stakeholder groups.
• Driving and delivering cost-effective designs for the business and aligning solutions with the corresponding business or IT architecture.
• Working with a range of senior stakeholders from across the Franchises and Functions to identify investment priorities, define opportunities, and shape initiatives to meet our strategic goals.
• Documenting the relevant design in accordance with standard methods.
• Ensuring the business solution design is aligned with the strategic direction of the Ops CoE function and portfolio target state.

The skills you’ll need:

You’ll already have a background in strategy, transformation, and business solution design, along with significant experience using industry-standard models and tools. Good communication skills and the ability to lead and collaborate with both internal and external teams are essential.

We’ll also want to see:

• Knowledge of operations and relevant tools and capabilities.
• Knowledge of the technical domain with an understanding of key elements.
• A broad understanding of the financial services environment and regulatory frameworks.
• An expert understanding of external influences and advances that impact design.

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