Business Development Coach

We are a passionate, purpose-driven business specialising in upskilling and developing professionals who work directly with vulnerable children and adults in the looked-after and care sectors. Our mission is to empower care professionals with the skills, confidence, and knowledge needed to provide the highest quality of care—ultimately transforming the lives of those they support. In this role, you will make a tangible difference—not only within our organisation but also to the end-users: the vulnerable individuals who rely on skilled, compassionate care.

The Role: We’re looking for coaches, not just managers—people who drive values, behaviours, and business performance. You understand that excellence comes not from giving orders but from guiding, supporting, and developing others on their journey. We’re seeking experienced, customer-centric sales coaches who aren’t afraid to roll up their sleeves and help us deliver the best possible experience as we grow. Coaching and development will form a significant part of your day. You’ll ensure that feedback is SMART, understood, and actioned. We believe that immediate, constructive feedback helps us continuously improve our service. You’ll also be responsible for delivering performance reports for your team and ensuring visibility across key metrics to guide daily activities. You will be accountable for team outcomes and success. Though the responsibilities may be familiar, our organisation and services will be new to you—so learning quickly and building credibility through active engagement with both your team and our customers is essential.

As Our Business Development Coach, You Will:

• Listen to calls to evaluate tone, pace, listening skills, objection handling, and outcomes.
• Deliver one-on-one and team workshops to address identified development areas.
• Gather, analyse, and present data.
• Foster team culture and engage in mission-centric activities.
• Implement improvement plans based on compliance, quality, and assurance outcomes.
• Collaborate with the wider operations team and contribute to the General Manager’s growth and execution strategies.
• Work cross-functionally across the business to enhance the customer journey.

What We’re Looking For:

• High standards and strong attention to detail.
• Ability to provide thorough, constructive feedback to team members.
• Proven experience in coaching and quality assurance.
• Skilled in identifying issues in tone, accuracy, compliance, and problem-solving during customer interactions.
• Ability to close gaps and maximise cross-sell and up-sell opportunities with existing clients.
• Aptitude for learning complex product portfolios across multiple brands.
• Analytical mindset; able to spot patterns, flag issues, and drive continuous improvement.
• Strong IT skills (Google Workspace, CRM systems; experience with Monday.com is a bonus).

Key Responsibilities:

• Perform QA on inbound and outbound customer contacts.
• Deliver feedback from QA sessions within SLA timelines.
• Define and demonstrate what "good" and "great" performance looks like.
• Celebrate achievements and address underperformance.
• Drive a culture of continuous improvement.
• Turn data into meaningful, actionable insights.
• Provide daily, weekly, and monthly performance reporting.
• Develop a deep understanding of our business, products, and your team’s performance.

About You – Qualifications and Qualities:

• 5+ years of sales/business development experience, including team leadership.
• Strong understanding of coaching and quality assurance frameworks.
• Proven track record of improving team performance.
• Knowledge of continuous improvement methodologies.
• Proficiency in a variety of sales techniques.

What We Offer:

• Meaningful Work: Directly contribute to improving care standards for vulnerable individuals.
• Supportive Environment: Join a collaborative, mission-led team that values compassion, respect, and excellence.
• Central Location: Comfortable and accessible city-centre workspace.
• Generous Leave: 33 days of holiday.