Business Change Manager

Location: London / Hybrid (3 days on site)

Contract Type: 23 Month Fixed Term Contract

A leading public sector organisation is looking for an experienced Business Change Manager to support a high-profile transformation programme aimed at redesigning how the organisation delivers its services and operates internally.

About the Role

This is a key opportunity to join a major transformation programme during a critical phase of delivery. The organisation is undergoing significant change, including the re-procurement of its outsourced business services, and is now focused on implementing new, more efficient ways of working. As a Business Change Manager, you will work across multiple business areas to support change activities, ensuring stakeholders are engaged and that teams are ready to adopt and embed new processes and tools. You will play a vital role in bridging the gap between programme delivery teams and business users, helping to manage change across the full lifecycle - from early-stage planning through to post-implementation support.

Key Responsibilities

• Lead and manage business change activities to support the successful implementation of transformation projects.
• Develop and deliver stakeholder engagement plans to ensure effective communication and buy-in.
• Conduct change impact assessments and support business readiness planning across affected teams.
• Work alongside Project Managers, Business Analysts, and internal stakeholders to map existing processes, identify gaps, and ensure alignment with new ways of working.
• Contribute to internal communications and support business engagement during key releases and change events.
• Support training and knowledge transfer to ensure successful adoption of new systems and processes.
• Apply structured change methodologies such as Prosci (ADKAR) and work within the MSP framework for programme management.

Skills and Qualifications

• Demonstrable experience managing business change in complex programme environments, ideally within the public sector or financial services.
• Strong track record of engaging and influencing stakeholders at all levels.
• Experience creating and delivering change impact assessments and business readiness plans.
• Experience supporting communications during technology or business process change (e.g. M365 rollouts).
• Experience working across multiple projects or programmes simultaneously.
• Excellent communication skills, with the ability to adapt messages to different audiences and deliver through various channels (e.g. intranet, briefings, written materials).
• Confident in facilitating workshops and stakeholder meetings.
• Proficient in Microsoft Office applications and comfortable reviewing and interpreting data.
• Familiarity with continuous improvement methodologies such as Lean or Six Sigma is desirable.
• In-depth understanding of project governance and structured change processes.
• A recognised qualification in Business Change Management (e.g. APMG Practitioner). Candidates with a foundation qualification will be considered, provided they are willing to progress to practitioner level within 12 months.

Key Attributes

• Collaborative and adaptable, with a focus on building relationships and working across teams.
• Proactive and organised, able to manage multiple priorities and change activities at once.
• Committed to delivering high-quality outcomes and driving meaningful improvements to business performance.

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