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- Tasks: Lead and manage critical applications for hospitality operations, ensuring seamless integration and support.
- Company: Join Criterion Hospitality, a leader in the hospitality industry, dedicated to excellence and innovation.
- Benefits: Enjoy a fully office-based role with opportunities for professional growth and development.
- Why this job: Be part of a dynamic team that values collaboration and drives impactful change in the hospitality sector.
- Qualifications: Experience with hospitality systems and strong project management skills are essential for this role.
- Other info: This is a hands-on leadership position requiring technical expertise and vendor management.
The predicted salary is between 36000 - 60000 £ per year.
Criterion Hospitality is seeking an experienced Applications Manager to oversee the lifecycle, performance, and strategic use of business-critical applications across our hospitality and other business operations. This is a hands-on, leadership role requiring technical acumen, vendor management skills, and a deep understanding of systems that support hotels, residential, and business environments. Fully office based role.
Key Responsibilities:
- Application Ownership & Support
- Manage and support core business applications, including PMS, POS, CRM, finance, HR, and facilities management systems.
- Oversee integration between applications to ensure seamless data flow and operational efficiency.
- Co-ordinate between IT and the application users and vendors.
- Act as the escalation point for application-related issues, working closely with internal stakeholders and external vendors.
- Evaluate current systems for functionality, scalability, ROI, lifecycle and optimisation.
- Collaborate with department heads to align application use with business needs.
- Project Management
- Lead system upgrades, implementations, and migrations.
- Coordinate user acceptance testing (UAT) and training rollouts.
- Maintain project documentation, timelines, and communication with stakeholders.
- Manage vendor relationships, contracts, and SLAs.
- Monitor license usage and ensure compliance with software agreements.
- Data & Reporting
- Support business intelligence by ensuring application data is accurate, accessible, and aligned for reporting needs.
- Assist in the development of dashboards and standardised reporting tools.
- Security & Compliance
- Ensure application security aligns with company and industry standards.
- Support GDPR compliance and other regulatory requirements as they relate to system use and data management.
Required Skills & Experience:
- Proven experience managing hospitality property systems (e.g., Mews, Opera, Harri, Yardi, Salesforce, SAP, etc.)
- Strong understanding of API integrations and system workflows.
- Experience in hospitality, property, multi-site environments.
- Excellent project management and stakeholder communication skills.
- Ability to work collaboratively across IT, Operations, Finance, and HR teams.
- Familiarity with ITIL practices and change control processes.
Applications Manager - IT employer: JR United Kingdom
Contact Detail:
JR United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Applications Manager - IT
✨Tip Number 1
Familiarise yourself with the specific applications mentioned in the job description, such as Mews, Opera, and Salesforce. Understanding their functionalities and how they integrate can give you a significant edge during discussions.
✨Tip Number 2
Network with professionals in the hospitality IT sector. Attend industry events or join online forums to connect with others who may have insights into the role or the company, which can help you tailor your approach.
✨Tip Number 3
Brush up on your project management skills, especially in relation to system upgrades and user acceptance testing. Being able to discuss your experience with these processes confidently will demonstrate your readiness for the role.
✨Tip Number 4
Prepare to discuss how you would handle vendor relationships and compliance issues, particularly around GDPR. Having concrete examples of past experiences will show that you are proactive and knowledgeable about these critical aspects.
We think you need these skills to ace Applications Manager - IT
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in managing hospitality property systems and showcases your technical acumen. Use keywords from the job description to demonstrate your fit for the Applications Manager role.
Craft a Compelling Cover Letter: Write a cover letter that outlines your experience with application ownership and support, project management, and vendor management. Be specific about how your skills align with the responsibilities listed in the job description.
Showcase Relevant Projects: In your application, include examples of past projects where you led system upgrades or implementations. Highlight your role in coordinating user acceptance testing and training rollouts to illustrate your hands-on leadership experience.
Highlight Compliance Knowledge: Mention your familiarity with GDPR compliance and other regulatory requirements related to system use and data management. This will show that you understand the importance of security and compliance in the hospitality industry.
How to prepare for a job interview at JR United Kingdom
✨Showcase Your Technical Acumen
Be prepared to discuss your experience with specific hospitality property systems like Mews, Opera, or Salesforce. Highlight any technical projects you've led and how you ensured seamless integration between applications.
✨Demonstrate Project Management Skills
Share examples of past projects where you managed system upgrades or migrations. Discuss how you coordinated user acceptance testing and maintained communication with stakeholders throughout the process.
✨Highlight Vendor Management Experience
Talk about your experience managing vendor relationships, including how you've handled contracts and service level agreements. Be ready to explain how you ensure compliance with software agreements and monitor license usage.
✨Emphasise Collaboration Across Teams
Illustrate your ability to work collaboratively with various departments such as IT, Operations, Finance, and HR. Provide examples of how you've aligned application use with business needs and improved operational efficiency.
